Senior Cloud Operations Manager

Hybrid-San Ramon, CA

What We Do:

ServiceMax is the global leader in Service Execution Management, offering cloud-based software that improves the productivity of complex, equipment-centric service execution. Enterprise companies across the globe have turned to ServiceMax to help them keep the world running.

A career at ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax's cloud-based software platform to keep these machines - and the world - running, every single day. We pride ourselves in creating an environment and culture that inspires our employees to be the best they can be in an inclusive and judgement-free environment.

What You Will Do:

• Lead a team of engineers responsible for designing, building, and operating secure, scalable cloud infrastructure for ServiceMax commercial and FedRAMP product areas
• Partner with Cyber Security and compliance leaders to implement security standards (including FedRAMP controls) and drive effective incident response
• Continuously improve operational processes, tooling, and on-call practices to increase team efficiency and sustainability
• Coach and mentor engineers, set clear expectations, and foster a collaborative and inclusive team culture
• Drive infrastructure-as-code standards and self-service automation (e.g., Terraform/Ansible) to improve consistency, auditability, and delivery speed
• Own capacity planning, performance tuning, and cloud cost optimization (FinOps) for production workloads
• Partner with Engineering to improve deployment and change management practices (CI/CD, release readiness, rollback strategies) to reduce operational risk
• Work cross-functionally with Product, Engineering, Support, and Customer Success to prioritize reliability work and align on operational roadmaps
• Evaluate and adopt AI-assisted operations to improve signal-to-noise, accelerate incident triage, and identify recurring issues through intelligent analysis

What You Bring to ServiceMax:

• Strong understanding of cloud infrastructure, cloud security, and production operations on AWS
• 7+ years of direct, hands-on experience operating cloud production environments
• 3+ years of production experience with container technologies such as Docker and Kubernetes
• 3+ years of hands-on experience building cloud automation using Terraform and Ansible
• In-depth experience with Unix/Linux operating systems and shell scripting
• Strong understanding of building and operating DevOps pipelines (CI/CD)
• Experience leveraging AI/ML to improve TechOps outcomes (e.g., anomaly detection, alert noise reduction, incident triage, and predictive capacity planning)
• Strong communication skills and high emotional intelligence
• Strong sense of ownership, urgency, and accountability
• Ability to mentor, lead, and inspire others

Must have qualification:

• US Citizenship
• Ability to commute to San Ramon office 2-3 days a week.

Nice to have qualifications:

• AWS Certified Solution Architect Professional
• AWS Certified Solution DevOps Engineer Professional
• AWS Certified Developer Professional

What ServiceMax Offers You:

• Highly competitive wellness benefits including Medical, Dental, Vision, Life insurance
• Flexible Spending Benefits
• Flexible Time Off • 401(k) Retirement Savings Program with an employer match
• Commuter Benefits
• Professional development and training opportunities

Compensation (CIP)
PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $175,000 - 210,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.
For more information about PTC's comprehensive benefits, please visit our Careers Page.
Applications will be accepted on an on-going basis.