Senior Client Success Manager

Job Description

Senior Client Success Manager

Client Success Manager

• Candidates must be ready to begin work within a month of offer; therefore only candidates currently on island (or en route to return to Hawaii) will be considered.

The Role

We're looking for a Senior Client Success Manager who genuinely loves building relationships and seeing projects through from idea to impact. You'll be the connective tissue between our clients and our internal teams - making sure nothing falls through the cracks and that every engagement delivers real, measurable value. You'll report directly to our President and CMO and work alongside our digital, marketing, communications, and creative teams every day.

What You'll Do

Own the client relationship

• Be the go-to person for your clients - keeping them informed, aligned, and confident throughout every engagement
• Build trust through consistent communication, honest updates, and a track record of results
• Stay ahead of issues before they become problems, and handle them with clarity and professionalism when they arise

Drive strategic outcomes

• Turn client goals into clear briefs and actionable success plans
• Track campaign performance, read the data, and make recommendations that move the needle
• Connect the dots between what clients need and what our teams can deliver

Keep projects moving

• Manage timelines, budgets, and milestones in close collaboration with account directors
• Coordinate across creative, digital, and production teams to keep work flowing
• Handle vendor relationships where needed, balancing quality with cost efficiency

What We're Looking For

You're organized without being rigid, strategic without losing sight of the details, and calm under pressure. You communicate clearly - with clients and colleagues alike - and you take real ownership of your accounts. Experience in an agency or client-services environment is a plus, but what matters most is how you work: with initiative, integrity, and a drive to deliver. An understanding and appreciation of the Native Hawaiian culture a plus.

Requirements

Education & Experience

• Bachelor's degree in Marketing, Communications, Advertising, Marketing, Business, or related field.
• 10+ years of progressive experience in client service, account management, or marketing.
• Agency experience in industries such as healthcare, education, construction/building supplies, or financial services desirable.

Skills & Competencies

• Strong analytic skills to assess campaign performance and data insights.
• Solid understanding of digital and integrated marketing strategies.
• Proficient in Google and Microsoft Suites.
• Exceptional attention to detail with strong writing, math, and problem-solving abilities.
• Leadership and team-player qualities, with an entrepreneurial spirit and mature mindset.
• Excellent interpersonal communication and relationship-building skills.

Preferred

• Knowledge of Hawai'i's history, culture, and marketplace.
• Experience in:
  • Strategic planning & data analysis
  • Market research
  • Media analysis
  • Direct marketing (B2C and/or B2B)
  • Social media
  • Inbound marketing
  • Copywriting, message development, or business writing
• Fluency in Japanese, a plus

Perks & Benefits

• Parking subsidy or monthly bus pass
• 401(k) with company match
• Year-end performance bonus
• Paid vacation, holiday, and sick leave
• Professional development support

APPLY NOW

• Position available immediately.
• Candidates who pass our screening process will be contacted for an interview.