As a Senior Client Success Manager, you'll own a portfolio of dealer relationships and serve as a trusted marketing partner. You'll translate business goals into clear marketing plans, guide clients through performance and investment decisions, and keep internal teams aligned on delivery. This role combines strategic thinking with hands-on account leadership, with accountability for client satisfaction, retention, account growth and profitability.
What You'll Do
Client Relationships & Strategy
- Serve as the primary contact and trusted marketing partner for a portfolio of dealers, building strong relationships with owners, leaders and marketing contacts.
- Build a deep understanding of each dealer's business, products, customers, competition and local market to shape strategy and drive growth.
- Develop marketing plans with clear objectives, recommended tactics, budgets and measures of success.
- Lead planning and performance conversations, turning campaign results and market insights into practical recommendations and next steps.
- Help dealers navigate manufacturer marketing programs, brand requirements and co-op funding opportunities.
- Identify opportunities to expand services and grow accounts by bringing the right Flint Group capabilities to each client.
- Occasionally visit dealers on-site or attend regional or national events.
Account Leadership & Delivery
- Own the day-to-day running of multiple accounts, keeping plans, timelines, budgets and scope aligned.
- Translate client goals into clear briefs and direction for creative, media and other teams.
- Bring internal teams together to solve client problems and deliver integrated work.
- Ensure projects and campaigns are delivered accurately, on time and within scope.
- Own billing, retention and account profitability.
What You'll Bring
- 4+ years of relevant experience in client success, account management or marketing, with increasing responsibility for client strategy and relationships.
- A working understanding of digital marketing, including paid media, local search, websites, social media and reputation management.
- The ability to interpret marketing results, explain what they mean and recommend what to do next.
- Strong communication, presentation and problem-solving skills, including confidence leading challenging client conversations.
- Strong organization and follow-through, with experience managing multiple accounts, budgets and priorities.
- Experience with equipment dealers, manufacturers, distributed brands or co-op marketing is a plus.
What Success Looks Like
- Dealers view you as a trusted partner and understand how their marketing supports their business goals.
- Clients stay, accounts grow through relevant recommendations, and profitability remains healthy.
- Marketing plans have clear goals, with regular performance reviews that lead to informed decisions.
- Work is delivered accurately, on time and within scope, with clear communication and minimal rework.
- Your experience helps strengthen the CSM team and improve the client experience.
Position Details
- Location: Fargo, ND location preferred but open to other locations, including remotely from one of our approved states.
- Compensation: $71,000 - $92,000 annually, depending on experience, qualifications, and location.
- Employment Status: Full-time, benefits-eligible position, with an expected work schedule of 40+ hours per week.
