As a
Senior Client Success Manager at CFC, you9ll build long-term client relationships that drive satisfaction, product adoption, and commercial success through renewals and expansions. This role manages a book of business and contributes to team strategy, messaging, and process development. Senior CSMs lead renewal and expansion conversations and negotiations, forecast performance, and drive strategic account planning. They also mentor junior team members, influence cross-functional initiatives, and serve as key contributors of client success and organizational growth.
What you9ll do when you join us: - Manage a book of accounts, identifying risks and opportunities to improve implementation, drive value, and secure renewals and expansions.
- Lead renewal and expansion conversations, including quoting, forecasting, and negotiation.
- Develop and execute strategic territory and account plans that consistently exceed renewal and expansion KPIs.
- Deliver workshops and strategic presentations to clients and stakeholders.
- Leverage data to inform client strategy, storytelling, and decision-making.
- Mentor and coach junior CSMs, supporting skill development and consistency in client engagement and process execution.
- Contribute to team strategy, messaging, and process development to improve operational effectiveness and client outcomes.
- Collaborate cross-functionally to resolve client challenges and inform organizational strategy.
- Provide leadership in synthesizing and communicating client feedback to influence product and service enhancements..
- Maintain accurate and timely data in CRM systems to ensure visibility into client health, pipeline, and forecasting.
- Stay current on K-12 trends, SEL priorities, and funding and policy shifts that impact client needs.
Here9s what we9re looking for: - 5+ years of experience in client success, account management, or related role.
- Bachelor9s Degree
- Extensive understanding of relationship building, client enablement, and K-12 education.
- Advanced proficiency with CRM tools, Microsoft Suite, and forecasting systems.
- Strong communication, presentation, and analytical skills.
- Proven experience leading renewal and expansion negotiations.
- Experience in a SaaS environment (preferred).
- Familiarity with pricing models, contract terms, and value-based selling.
- Training or certification in sales methodologies such as Challenger, SPIN, or MEDDICC (preferred).
- Travel Requirements: Position requires up to 25% travel to client sites as well as occasional travel to the Seattle office, typically between 1-4 times per year.
- Note: This position is remote; employees are eligible to work remotely in any of the following states: AZ, CA, CO, CT, FL, GA, IL, MA, NJ, NM, NY, OH, OR, PA, TX, VA, WA.
- The annual base pay hiring range for this position is $85,000-$105,000, with a target commission of 25% of base pay for meeting established sales goals, with an increasing incentive for exceeding goals up to 100% of base pay. Actual base pay takes into account job-related knowledge, skills and experience required for the role, and internal equity.
What we offer Our benefits, perks, and rewards are aimed at helping you live your best life at CFC.
- We cover 100% of your premiums for medical, dental and vision coverage and 50% for your dependent9s medical and dental premiums
- Retirement plan + company match up to 3%; CFC
- A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs
- 16 paid holidays (including winter break and 1 floating holiday), 3 weeks9 vacation in your first year, and separate sick leave accrual
- Other great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.
