OverviewAnnual Salary: $155,000
Hybrid Postion: Requires 10-20% travel
The Senior Client Solutions Manager is a leader across a portfolio of regional accounts, acting as an enterprise-level trusted advisor who drives macro-level strategic alignment, sustainable account expansion, and transformative value creation. This senior role elevates regional performance by proactively partnering with executive client stakeholders to anticipate industry pressures, shape long-term business strategies, and sponsor scalable innovations. The Senior Client Solutions Manager balances executive client relationship management, multi-segment operational governance, and advanced organizational leadership to optimize regional profitability, mentor Client Solutions Managers and client service teams, and deliver measurable return on investment.
Responsibilities
RESPONSIBILITIES
- Proactively audit client environments to sponsor, design, and execute scalable innovations, integrating advanced technologies and operational efficiencies to deliver measurable client value and return on investment (ROI).
- Direct the strategic development and expansion of client accounts, transforming client relationships into enterprise-level trusted advisor partnerships and maximizing profitability across accounts.
- Forge and maintain high-level strategic partnerships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align CBPS capabilities with client macro goals.
- Identify service expansion opportunities, contribute to complex proposal development, and oversee contract negotiations and renewals across accounts within assigned scope of responsibility.
- Accountable for account P&L performance against budgets, and the design and enforcement of robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Deliver executive presentations to demonstrate ongoing value, mitigate risk, and enhance client visibility.
- Lead, mentor, and develop Area Managers and/or client service teams, fostering a high-performing culture rooted in continuous improvement, professional development, and data-driven operational excellence.
PHYSICAL DEMANDS/WORKING CONDITIONS
- 10% - 20% travel required; driving as needed
- Occasional client entertainment after normal business hours, including dinners and events
Qualifications
QUALIFICATIONS
EDUCATION:
- MBA or Bachelor’s degree with MBA-equivalent experience and competency
EXPERIENCE:
- 5 - 7 years’ management and service industry experience, with experience in management, project coordination, business process and organizational workflows
- 4+ years’ experience supervising staff in a similar functional area
KNOWLEDGE:
- Previous P&L responsibility, prior experience in a customer service environment
- Experience interfacing with executive-level customer contacts
- Experience providing immediate response and remediation to escalated client and Senior Management concerns
- Strong knowledge of data analysis and reporting
COMPUTER SKILLS:
- Strong experience in Microsoft Word, Excel, PowerPoint and Visio
- Experience creating computer-based reports and analyzing data
BASIC QUALIFICATIONS:
- Work independently and interface internally with the client to accomplish objectives.
- Excellent communication skills
- Show initiative and utilize good judgment and decision-making skills
- Utilize discretion in the method and content of required reporting to fulfill objectives in a timely manner
What We Offer
- An opportunity to join an established team and be part of a successful and proven global organization!
- A competitive compensation program!
- Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
- Employee discounts on Canon products & vendor discount programs for employees!
- World-Class Training & Career Development Programs!
