Senior Client Service Manager-Consumer Goods

LifeWorks, Inc. • $110K — $130K *
Chicago, IL 60629In-Person
Retail & Consumer Goods
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in the Consumer Packaged Goods (CPG) industry, with expertise in Trade Promotion Management (TPM) and Revenue Growth Management (RGM)
  • Proven client-facing experience in SaaS, consulting, CPG, technology, or related fields
  • Strong ability to build trusted relationships and deliver measurable business results
  • Excellent executive presence, capable of influencing stakeholders at all organizational levels
  • Ability to identify and implement customer growth strategies that enhance lifetime value
  • Strong analytical skills with the ability to interpret data and guide customer decisions
  • Exceptional communication and negotiation skills for engaging diverse customer organizations
  • Highly organized with the ability to manage multiple priorities in a fast-paced environment

Responsibilities

  • Partner with customers to identify business goals and develop strategies that drive ROI
  • Act as the primary contact for assigned accounts, fostering relationships with brand managers and retailers
  • Analyze data for expansion opportunities and collaborate on growth plans
  • Gather customer insights to inform product roadmap decisions and innovations
  • Monitor account health and implement strategies to retain at-risk customers

Benefits

  • Remote or hybrid work options
  • Inclusive and supportive work culture
  • Opportunities for growth and learning within the organization
Full Job Description
Join our Customer Success team at TELUS Agriculture & Consumer Goods as a Senior Client Service Manager and become the trusted voice of the customer for CPG manufacturers and retailers.

You'll partner with customers post-implementation to unlock the full value of TELUS Trade Promotion Management and Revenue Growth Management Analytics - helping them drive measurable ROI, strengthen competitive advantage, and achieve their business goals. Working closely with Product, and Engineering, you'll translate customer needs into actionable insights that shape our product roadmap and support how brands and retailers thrive in an increasingly digital marketplace. This is a role where your customer relationships directly influence our product strategy and business direction.

What you'll do
  • Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
  • Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
  • Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
  • Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
  • Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn.


What you bring
  • 10+ years of experience in the Consumer Packaged Goods (CPG) industry, with strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles
  • Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries
  • Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management
  • Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams
  • Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value
  • Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions
  • Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations
  • Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines
  • Proactive, customer-centric mindset with a bias toward action and accountability
  • Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment
  • Familiarity with retail or supply chain operations and dynamics


Great-to-haves
  • Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience
  • Experience supporting post-implementation customer success, account management, or other large-scale customer change initiatives
  • Familiarity with retail or supply chain operations and dynamics


At TELUS Agriculture and Consumer Goods, we are dedicated to fostering an inclusive and supportive environment where all individuals can thrive. We value the unique perspectives and experiences that each person brings to our team and invite you to join us on our journey of growth and learning. Together, we aim to create a respectful and welcoming global community.

#LI-Remote or #HybridWork

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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