Responsibilities
We are seeking an experienced claims professional to join our growing Claims organization as a Senior Claims Specialist in Naperville, IL or Lexington, KY. This position offers the opportunity to handle complex commercial general liability and auto liability claims while working within a collaborative, customer-focused environment.
The ideal candidate will have a strong background in casualty claims handling, demonstrated progression in responsibility throughout their career, and the ability to independently manage high-exposure litigated and non-litigated claims. This role may also handlefirst party crime and cyber claims.
This position is an excellent opportunity for an established senior claims professional or a high-performing claims adjuster ready to take the next step in their career.
Key Functions/Duties of Position: Describe the overall job responsibilities
Manage Complex Claims:
- Independently manage a diverse portfolio of general liability and auto liability claims from first notice through resolution of varying complexities.
- Evaluate liability, damages, coverage, and litigation exposure to develop effective resolution strategies.
- Establish and maintain appropriate claim reserves.
- Lead settlement negotiations and drive favorable claim outcomes.
Apply Technical Expertise:
- Analyze policy coverages, including all policy terms, exclusions, endorsements, to identify potential coverage issues on general liability and auto liability policies.
- Draft clear and effective coverage position letters, reservation of rights letters, and coverage determinations.
- Provide thoughtful analysis of emerging legal and claim trends impacting books of business.
- Review additional insured and contractual indemnification tenders to determine policy response.
Lead Litigation Strategy:
- Direct defense counsel on litigation and settlement strategy.
- Monitor legal spend and case budgets.
- Partner with attorneys and experts to achieve efficient and effective claim resolutions.
Collaborate Across the Organization:
- Build strong relationships with insureds, brokers, underwriters, and business partners.
- Serve as a trusted technical resource within the claims organization.
- Mentor and support less experienced claim professionals.
Deliver Outstanding Customer Service:
- Communicate complex claim and coverage issues clearly and confidently.
- Provide responsive and professional service during challenging claim situations.
- Help strengthen long-term relationships with both internal and external business partners and stakeholders.
Compliance & Reporting
- Ensure all claims activities comply with internal guidelines, regulatory requirements, and best practices.
- Maintain accurate and timely claim file documentation and reporting.
- Participate in audits, peer reviews, claim reviews and continuous improvement initiatives.
Qualifications
- Bachelor's degree or equivalent combination of education, training and experience.
- AIC, SCLA, CRIS or other similar industry designations preferred.
- Minimum seven (7) years of commercial claims handling experience, including General Liability and/or Auto Liability claims.
- Demonstrated career progression with increasing levels of responsibility and claim complexity.
- Experience handling litigated casualty claims.
- Strong knowledge of insurance coverage, investigation techniques, liability analysis, and claim resolution strategies.
- Excellent negotiation, communication, and relationship management skills.
- Ability to independently manage a complex claim inventory.
- Applicable adjusters license(s) to include: CA, CT, DE, FL, KY, LA, NH, NM, NC, OK, RI, SC, TX, VT, WV, WY (Will need to be able to obtain any required adjuster licenses currently not held within the first 6 months of employment.)
- Experience handling first-party property claims. (Preferred, but not required)
Additional Company DetailsThe position can be based in either Naperville, IL or Lexington, KY, in-office four days per week. We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role includes: Base Salary Range: $115,000 - 140,000. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. This role is eligible to participate in the annual discretionary bonus program. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
Sponsorship DetailsSponsorship not Offered for this Role
