Company:Marsh McLennan Agency
Description:A day in the life:
The Senior Claims Advocate utilizes expertise and knowledge of claims processes to communicate with clients and insurers and serve as the first point of contact at Marsh Agency for new claims. The position also collects and organizes claims data to identify pertinent trends internal to the team such as process inefficiencies, issues with claim resolution and possible escalation.
- Serve as a trusted point of contact for clients when claims arise, providing guidance, clarity, and responsive support throughout the claims process.
- Lead the intake and review of reported claims, confirming coverage, coordinating required documentation, completing Acord forms, and facilitating timely reporting to insurers.
- Partner with clients, carriers, Claims, and Service Teams to manage first-party claims through resolution and support an effective adjustment process.
- Keep clients and internal stakeholders informed of claim developments, including coverage decisions, requests for additional information, denials, acceptances, and Reservation of Rights letters.
- Coordinate and maintain comprehensive claim information, ensuring that decisions, correspondence, reports, and discussions are accurately documented and readily accessible.
- Collaborate with Service Teams to assess applicable coverage and help ensure that all relevant policies and provisions are appropriately considered when a loss occurs.
- Monitor claim activity and emerging trends, communicating potential coverage concerns, carrier issues, and other developments to the appropriate internal teams.
- Provide clear, timely updates on claim status and activity to designated Claim and Service Teams.
- Work with clients, carriers, and Service Teams to develop tailored claim-handling strategies for complex or unique situations.
- Prepare Loss Stratification Reports and Trending Analyses in partnership with the Claims team to support informed decision-making and proactive risk discussions.
- Contribute to special assignments and projects that enhance client service, claims outcomes, and team effectiveness.
What You Need To Have
- 5+ years of experience in commercial claims
- Property/Casualty Agent’s/Broker’s license preferred
- Must be proficient with Microsoft Office (Word, Excel, Access)
- Experience in calendaring, spreadsheets and data management, organizing resources and establishing priorities.
- Ability to present complicated information both verbally and in written form.
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at Marsh Agency, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
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The applicable base salary range for this role is $82,400 to $153,500.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
