Salary range (but not limited to):
80,700 - 98,700
Annual bonus target, based on the base salary, with a potential payout of up to
double the target (subject to personal and company performance):
10%
As part of our commitment to
Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We're seeking an experienced and customer-focused
Property Field Adjuster to join our Property Claims team.
In this role, you'll investigate, evaluate, negotiate, and resolve property insurance claims while delivering exceptional customer experiences during some of our customers' most challenging moments. The ideal candidate brings strong technical property claims expertise, sound judgment, excellent communication skills, and a proven ability to manage complex claims independently.
What you'll do here:
- Investigate residential and commercial property claims resulting from fire, water, wind, hail, theft, and other insured losses.
- Conduct on-site inspections to assess damages and determine cause of loss.
- Interpret policy coverage and make timely, accurate claim decisions.
- Prepare detailed scopes of damage and review repair estimates.
- Negotiate fair claim settlements with customers, contractors, public adjusters, and other stakeholders.
- Manage claims from first notice of loss through final resolution.
- Collaborate with restoration vendors, engineers, contractors, and internal business partners.
- Maintain accurate and comprehensive claim documentation.
- Identify potential fraud indicators and escalate concerns as appropriate.
- Manage indemnity and expense costs while delivering quality outcomes.
- Respond effectively during catastrophe events and periods of increased claim volume.
Core Competencies:
Customer Focus
- Demonstrates empathy and professionalism when supporting customers through difficult situations.
- Effectively manages expectations and builds trust throughout the claim lifecycle.
Investigation & Analytical Thinking
- Conducts thorough investigations and gathers relevant evidence.
- Applies critical thinking and sound judgment to complex claim scenarios.
Communication
- Produces clear, accurate, and detailed claim documentation.
- Communicates confidently with customers, vendors, legal representatives, and internal stakeholders.
Claim Management
- Effectively prioritizes workload and manages competing demands.
- Maintains strong file quality while achieving service and productivity goals.
Collaboration
- Works effectively across departments and with external partners to drive positive claim outcomes.
- Shares knowledge and expertise to support team success.
Adaptability & Continuous Improvement
- Embraces change and seeks opportunities to improve processes and customer outcomes.
- Stays current on industry best practices, trends, and emerging risks.
What you bring to the table:
Required Qualifications:
- Minimum 5 years of Property Field Adjusting experience.
- Experience handling personal lines and/or commercial property claims.
- Strong understanding of policy wordings, coverage interpretation, and claim investigation practices.
- Proven experience preparing and reviewing repair estimates.
- Valid driver's license and ability to travel within assigned territory.
Technical Skills:
- Property damage assessment.
- Personal & Commercial building construction knowledge.
- Repair estimating and scoping.
- Coverage analysis and policy interpretation.
- Contents valuation.
- Large loss claim investigation.
- Vendor and contractor management.
- Fraud awareness and investigation.
Preferred Qualifications:
- CIP designation or progress toward completion.
- Experience handling large loss or complex property claims.
- Catastrophe response experience.
- Coaching, mentoring, or leadership experience.
- Experience with property estimating platforms such as Xactimate.
Why Join Us?
You'll have the opportunity to apply your technical expertise, make meaningful decisions, and help customers recover from property losses while working alongside a collaborative and high-performing claims team. We're looking for professionals who take ownership, demonstrate accountability, and are passionate about delivering outstanding results for customers and the business.
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.
