Salary : $85,525.56 - $102,671.74 Annually
Location : Human Resources - City of Colorado Springs, CO
Job Type: Classified - Full Time
Job Number: 18406
Division: Human Resources
Department: Claims Reserve Fund
Opening Date: 10/08/2026
Closing Date: 10/25/2026 4:00 PM Mountain
FLSA: Exempt
Description / Position OverviewSenior Claims AdjusterThe City of Colorado Springs is seeking an experienced Senior Claims Adjuster to join our team and manage highly complex liability claims. In this senior-level role, you will independently investigate claims, evaluate liability and damages, manage claims involving litigation, negotiate settlements, identify opportunities for subrogation and recovery, and provide leadership and guidance to Adjuster I and II staff.
You will work closely with City departments, injured parties, attorneys, insurance carriers, and other stakeholders to move claims toward timely and appropriate resolution while facilitating payments and reimbursements. This position requires strong judgment, advanced investigative and negotiation skills, attention to detail, and the ability to manage multiple complex claims while ensuring compliance with applicable laws, regulations, and City policies.
This position is subject to budget required furloughs implemented in the 2026 calendar year.
Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here:2026 Salary Schedule
As a Senior Claims Adjuster, you will:- Investigate and manage complex to highly complex liability claims, including evaluating coverage, liability, damages, and subrogation opportunities.
- Conduct thorough investigations by interviewing injured parties, supervisors, witnesses, and other involved parties; reviewing available evidence; and conducting field investigations as appropriate.
- Analyze claim facts and applicable laws to determine liability, evaluate damages, and develop appropriate claim resolution strategies.
- Manage claims from initial investigation through resolution, maintaining accurate and timely documentation in the claims management system.
- Identify and pursue subrogation opportunities, including placing responsible third parties on notice and coordinating recovery efforts.
- Coordinate with defense counsel and litigation activities as necessary.
- Negotiate settlements and work toward appropriate resolution of claims while protecting the interests of the City.
- Coordinate with insurance carriers to obtain appropriate reimbursement and ensure claims are administered in accordance with applicable coverage requirements.
- Monitor legislative and regulatory changes that may affect claims administration.
- Ensure compliance with applicable federal, state, and local laws, regulations, policies, and procedures.
- Provide timely, thorough, and professional communication to claimants, attorneys, City departments, carriers, and other appropriate parties.
- Use claims data to develop dashboards, metrics, and other information that support effective claims management and decision-making.
- Provide leadership and guidance to claims adjusting team.
- Perform other duties as assigned.
Learn more about this job by reviewing the class specification on the
What You'll Bring
Knowledge of
- Colorado insurance laws, rules, and procedures.
- Claims investigation, processing, evaluation, negotiation, and settlement practices.
- Liability, damages, subrogation, and litigation processes.
- Applicable federal, state, and local laws, codes, regulations, and policies.
- Records management, evidence preservation, and technical report preparation.
Ability to:
- Investigate and evaluate complex and highly complex claims using sound judgment and critical thinking.
- Interpret and apply applicable laws, regulations, policies, and procedures.
- Assess liability, damages, and settlement options and negotiate effectively toward resolution.
- Manage multiple claims and competing priorities in a fast-paced environment.
- Maintain accurate, thorough, and confidential records.
- Communicate clearly and professionally, both verbally and in writing.
- Establish and maintain effective working relationships with City departments, attorneys, claimants, insurance carriers, and other stakeholders.
- Analyze claims information and develop dashboards, metrics, and reports.
- Research issues, gather information from multiple sources, and initiate projects or process improvements.
- Work collaboratively across departments and serve as a solutions-oriented resource.
- Maintain a high level of accuracy, organization, and attention to detail.
- Provide a high level of customer service while handling sensitive and sometimes difficult situations.
- Demonstrate strong organizational, negotiation, and problem-solving skills.
Minimum Qualifications
- Bachelor's degree from an accredited college or university with major coursework in a related area of study.
- Five years of full-time, professional experience in a related field.
We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.
Preferred Qualifications
The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.
- Experience handling complex liability.
- Experience managing litigated claims and working with defense counsel.
- Experience with subrogation and recovery efforts.
- Experience working with insurance carriers.
- Experience developing claims-related metrics, dashboards, or reports.
Additional Information
Please contact City Recruiting at city.recruiting@coloradosprings.gov for any questions about this position.
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
- Please visit the and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
- Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
- Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
- We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the
- Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.
The City's job classifications, including physical demands and descriptions, can be found on the
You can view the status of your application on the
To be notified of future career opportunities sign up for job alerts on the page.
Working for the City of Colorado Springs is Rewarding!
Please visit the City of Colorado Springs' for additional benefits information.
The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
01
What is the highest level of education you have completed? - Less than high school
- High School diploma or GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree or above
02
How many years of relevant professional experience do you possess? - Less than one year
- One or more years
- Two or more years
- Three or more years
- Four or more years
- Five or more years
- Six or more years
- Seven or more years
- Eight or more years
- Nine or more years
- Ten or more years
03
If yes, please explain, in written detail, your experience, including your role and where you gained the experience.
04
Do you have experience with any of the following? Please check all that apply. - Handling complex liability
- Managing litigated claims and working with defense counsel
- Subrogation and recovery efforts
- Working with insurance carriers
- Developing claims-related metrics, dashboards, or reports
- None of the above
Required Question 
