Position Summary
PEAKE is hiring a Senior Cisco Unified Communications (UC) Engineer to design, implement, secure, and support enterprise voice and collaboration systems for DoD and federal customers. You'll engineer and administer large-scale Cisco Collaboration environments, including CUCM, Unity Connection, Expressway, and Jabber, across NIPRNet, SIPRNet, and VoSIP networks. Your work keeps voice and video services secure, reliable, and mission-ready across geographically dispersed sites.
Key Responsibilities
- Engineer, administer, and support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Expressway (C/E), Cisco Jabber, and related Cisco Collaboration platforms across NIPR, SIPR, and Voice over Secure IP (VoSIP) networks.
- Monitor and optimize UC system availability and performance with Cisco Real-Time Monitoring Tool (RTMT) and SolarWinds.
- Perform CUCM upgrades, migrations, and patching, including Cisco UCS servers, VG450 voice gateways, and VMware ESXi virtual environments.
- Apply DISA STIGs, remediate ACAS/Nessus scan findings, and maintain compliance with DoD cybersecurity and Information Assurance (IA) controls.
- Provision and configure IP phones and telephony devices using the Bulk Administration Tool (BAT), custom templates, and automated workflows.
- Configure and troubleshoot SIP trunks, dial plans, call routing, and Quality of Service (QoS) for voice and video.
- Write and maintain system design guides, installation manuals, as-built documentation, service policies, and standard operating procedures (SOPs).
- Work with network, cybersecurity, and infrastructure teams to resolve complex VoIP and UC issues.
- Conduct site surveys and recommend design changes that improve performance, scalability, and security.
- Provide Tier II/III technical support, end-user training, and user documentation.
- Help plan and deploy new UC services and shape the collaboration technology roadmap.
Required Qualifications
- 7+ years of experience engineering and administering Cisco Unified Communications/VoIP platforms in enterprise or DoD environments.
- Cisco Certified Network Associate (CCNA).
- Hands-on experience with CUCM, Unity Connection, Expressway, SIP, QoS, and Cisco VG series voice gateways.
- Experience upgrading and migrating Cisco UC systems, including Cisco UCS servers and VMware ESXi.
- Working knowledge of DISA STIG compliance, IA controls, and security practices on DoD networks.
- Proven ability to troubleshoot complex UC, VoIP, and collaboration issues across geographically distributed networks.
- Experience with RTMT, SolarWinds, or similar network monitoring tools.
- Strong technical writing and documentation skills.
Clearance
- Active DoD Security Clearance required upon start.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Engineering, or a related field.
- Cisco Certified Network Professional (CCNP), CCNP Collaboration preferred.
- Experience supporting VoSIP or SIPRNet voice deployments.
- Experience with Tandberg/Cisco TelePresence video conferencing and enterprise video deployments.
Work Location
- In-office and on-site required in Falls Church, VA.
Compensation
- Salary based on senior-level experience and relevant qualifications: $140,000 - $180,000
Benefits
PEAKE offers a comprehensive benefits package designed to support your overall well-being:
- Medical, Dental & Vision plans through CareFirst
- 401(k) Retirement Plan with employer match and 3% safe harbor contribution
- Paid Time Off: 15 days annually; Unlimited PTO after 5 years
- 11 Paid Holidays plus 5-day carryover allowance
- Company-Paid Life, Short- & Long-Term Disability Insurance
