Qualifications
Responsibilities
Benefits
Job Family:
Management Consulting
Travel Required:
Clearance Required:
What You Will Do:
Guidehouse seeks an Organizational Change Management (OCM) and Communications Senior Consultant to take an active role in engagement execution for change management. This includes stakeholder management and developing materials around change readiness assessments, communications analysis, communications planning, and the execution of change management and communications collateral. OCM Senior Consultants help our clients transform their business processes, improve efficiency and operations, increase transparency, and promote user adoption, and comply with Federal, State, and Local government laws and regulations. As a Senior Consultant, you will have responsibility for client management, solution implementation, and overall delivery within your assigned workstream. You will be relied upon for project workstreams and interact with clients to ensure engagement success. This includes supporting day-to-day operational meetings with clients and consulting leaders. Senior Consultants must prepare and communicate well-organized communications and presentations to clients and internal executives.
We encourage career development and hiring for the long term. As a Senior Consultant, you will follow a clearly defined career path and continue to deepen your OCM acumen and consulting skills. A successful Senior Consultant is self-motivated, outcomes-oriented, capable, and willing to develop solutions independently or collaboratively as part of a team of highly skilled professionals. Senior Consultants are provided the opportunity to interact with our clients and to enhance skills across technical competency, business development, and client service.
As a Senior Consultant, you will work as part of a team of problem solvers with extensive consulting experience, helping our public sector clients solve complex issues from strategy to execution.
Specific Responsibilities Include:
Proactively assist in the delivery of engagement activities and manage the completion of deliverables
Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team
Lead one or more tasks or work streams within a client engagement, overseeing individual contributions as well as potentially that of junior staff
Guide client and internal subject matter expert conversations toward effective outcomes
Develop strategies to solve complex OCM challenges for our clients
Contribute to the development of the team’s industry acumen and capabilities through contribution to internal firm initiatives
Lead key components of change management projects and teams to develop and implement change strategies and plans
Conduct user-centered research to create practical approaches to increase customer awareness and adoption of change
Lead the creation of content for stakeholder engagement regarding planned changes – what’s in it for me, why it matters, how it’s done, and the program's status
Communicate with all levels of an organization and prepare engaging and dynamic briefings for senior executives
Perform quality assurance reviews on all work products
Track and report the status of change programs, including key metrics and risks
Support the development and continuous improvement of Guidehouse change management methodologies and tools
Participate in business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials
What You Will Need:
Bachelors Degree OR FIVE (5) years relevant experience may be used in lieu of Bachelors Degree
Minimum of THREE (3) years of change management experience with a minimum of THREE (3) years in a lead capacity
Excellent written and verbal communication skills across all levels of business, including experience writing reports and client or public-facing documents, as well as communicating complex concepts effectively through MS PowerPoint, including creating custom visuals and customization of slide masters
The ability to work as part of a team and prioritize resources and time effectively
Experience implementing technology systems; examples include Salesforce, ServiceNow, Workday, etc
Communications experience creating collateral, specifically through a human-centered design (HCD) lens in creating materials such newsletters, executive briefings, and mass emails using mail merge and Send To functions within MS products
Organizational and project management skills
Experience leading one or more tasks or work streams within a client engagement, overseeing individual contributions, as well as potentially overseeing the work of additional engagement or junior staff
Ability to adapt quickly to changing priorities and develop successful professional relationships with key internal and external stakeholders
What Would Be Nice To Have:
Prosci or CCMP certification
Comfort with quantitative analysis in Excel, for example, with pivot tables and conditional formatting, as well as the ability to translate analysis findings into easily digestible visuals or communications
Experience implementing change management for large-scale (5,000+ users) technology systems implementation projects
Minimum of THREE (3) years of management consulting experience within the public sector
Experience managing small project teams (2-4 team members)
Knowledge of graphic design concepts
Experience documenting Standard Operating Procedures (SOPs)
Experience with business process redesign
Experience designing complex surveys and associated data analysis
Experience with copy-editing
Experience using Visio, documenting workflows, and doing process mapping
Master’s degree in communications, organizational design, public policy, administration, or other appropriate degree
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
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