Full Job Description
Partner with senior leaders across Technology, Data and Operations (TD&O) to support strategic reporting, performance insights, executive communications, and leadership review processes. Translate complex operational and business information into concise narratives, presentations, and recommendations that support informed decision-making. Coordinate cross-functional inputs, support governance and planning routines, and communicate priorities, progress, challenges, and strategic objectives across a broad stakeholder community. Lead and support key initiatives that enhance operational effectiveness, strengthen organizational alignment, and drive continuous improvement through technology and process innovation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
2. Identifies, designs, and implements process and technology improvements to enhance operational workflows within area of responsibility.
3. Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
4. Analyses and reports on performance metrics to drive continuous operational improvements.
5. Executes on operational technology strategies and initiatives to support business objectives.
6. Integrates innovative solutions to improve business outcomes and operational effectiveness.
7. As applicable, drives strategic alignment and operational excellence by guiding key external partnerships and leading cost-optimization efforts that enhance financial performance and support organizational objectives.
8. Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
9. Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
10. Provides coaching, guidance, and leadership to junior team members and supports their professional development.
Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree or equivalent education, training, and work-related experience.
2. Minimum of 7 years of relevant experience in business operations or related professional roles.
3. Strong knowledge of business processes, technology applications, and operational management.
4. Proficiency in standard office software (e.g., Microsoft Office).
Preferred Qualifications
1. Master's degree (MBA or related advanced degree) preferred.
2. Experience supporting executive leadership teams through business management, strategic planning, performance management, governance, or Chief of Staff-related functions.
3. Demonstrated ability to synthesize complex business, operational, technology, and data insights into concise executive communications, presentations, and recommendations.
4. Experience developing executive scorecards, KPI reporting, performance reviews, or Board and leadership materials.
5. Proven ability to build strong partnerships across functions and influence stakeholders without direct authority.
6. Strong problem-solving, organizational, and communication skills, with the ability to manage multiple priorities and drive initiatives in a fast-paced environment.1.
