Senior Business Manager, Property OperationsThe Senior Business Manager, Property Operations leads a team of Business Managers (BMOs) who support regional property portfolios, and drives operational efficiency, financial performance, and compliance across those portfolios. This role partners closely with regional and site leadership, reviews portfolio updates and agenda items, monitors team KPIs, and turns what the team learns into operational feedback that improves BMO tasks and efficiency, ensuring consistent execution of Asset Living standards and client expectations.
Essential Duties & ResponsibilitiesTeam Leadership & Oversight
- Lead, coach, and develop a team of Business Managers, setting clear expectations, priorities, and workloads
- Provide guidance and escalation support on complex delinquency, eviction, move-out, and invoice situations
- Ensure consistent execution of BMO processes and Asset Living standards across the team and assigned portfolios
- Partner with leadership on hiring, onboarding, training, and performance management for Business Managers
Portfolio Updates & Agenda Review
- Review portfolio updates and agenda items prepared by Business Managers for accuracy, completeness, and follow-up before they are shared with regional leadership
- Flag risks, open items, and escalations for Regional Portfolio Managers and other leaders
- Ensure action items from portfolio meetings are assigned and completed on time
KPI Monitoring & Performance
- Monitor team KPIs, such as delinquency and collections, move-out dispositions, lease renewals, and invoice processing
- Analyze operational and financial data to identify trends, risks, and improvement opportunities
- Review KPI results with Business Managers and build action plans where results fall short of targets
Operational Feedback & Process Improvement
- Gather feedback from Business Managers, site teams, and regional leadership on BMO tasks and workflows
- Recommend and help implement process, tool, and training improvements that increase efficiency and consistency
- Document and share best practices, and keep procedures and checklists current
- Serve as the point of contact between the Business Manager team and regional leadership, Accounts Payable, and other internal partners to resolve process issues
Occupancy Management
- Oversee resident retention strategies and renewal workflows, including renewal ratios and non-renewal trends
- Ensure resident concerns and escalations are addressed in a timely and professional manner
- Oversee tenant-based voucher administration and related compliance requirements
Property Maintenance Oversight
- Monitor maintenance follow-up, service quality, and resident satisfaction
- Partner with site teams to ensure timely completion of work orders and preventive maintenance
Financial Management
- Oversee delinquency, collections, and rent recovery efforts
- Ensure compliance with jurisdictional timelines for move-outs and charges
- Track and report capital expenditures in alignment with approved budgets
- Oversee invoice processing, including PO-to-invoice matching and vendor payment workflows
- Manage vendor invoice receipt and coordination with Accounts Payable
Compliance & Legal
- Ensure adherence to federal, state, and local regulations, as well as Asset Living policies
- Support legal processes related to lease enforcement, evictions, and resident disputes
- Coordinate with attorneys and internal stakeholders while ensuring jurisdictional compliance
Portfolio Performance & Collaboration
- Partner with Regional Portfolio Managers, Community Managers, and Leasing teams to drive portfolio KPIs
- Support consistent execution of Asset Living operational standards across assigned properties
Education & Experience- High school diploma or equivalent required; Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field preferred
- Minimum of five (5) years of experience in multifamily property management, operations, or asset management, including experience as a Business Manager or in a comparable role
- Prior experience leading, coaching, or mentoring a team, and setting and tracking KPIs
- Proficiency with property management systems such as Yardi, RealPage, MRI, or similar platforms
- Strong working knowledge of Microsoft Office Suite and Google Workspace tools, including reporting and data analysis
- Demonstrated understanding of leasing operations, financial management, and regulatory compliance
- Strong written and verbal communication skills; bilingual (Spanish/English) preferred
Travel Experience- This position entails travel, estimated at 20% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.
#LI-Hybrid
For individuals hired to work in California, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of California and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual's relevant experience for the role. A reasonable estimate of the range is below.
California Pay Range
$90,000-$95,000 USD
