ABOUT THE ROLE The Analyst, Operations-Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower's Yardi Electronic Health Records and eMAR modules. The ideal candidate possesses the ability to work cross-functionally to streamline processes related to electronic health record management and improve operational efficiencies. The Analyst, Operations-Business Applications (Yardi Electronic Health Records) will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall business strategy.
To support this continued expansion, we're hiring for multiple positions under this posting. We welcome qualified candidates to apply.
KEY RESPONSIBILITIES - Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing workflows related to electronic health records (EHR)
- Works closely with AVP, Operations-Business Applications in the development and implementation of comprehensive training programs across multiple mediums
- Provides ongoing support addressing issues, and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Conducts routine audits to ensure users are provisioned in alignment with Welltower's segregation of duties and audit compliance
- Implements quality assurance processes
- Establishes best practices and ensures solution delivery adheres to defined standards
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL Up to 50% out-of-area and overnight travel expected.
MINIMUM REQUIREMENTS Skills / Specialized Knowledge: - Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and lead teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
Experience: - 3+ years' experience working with Yardi EHR, eMAR, and associated modules, strongly preferred
- 5+ years' experience in technical troubleshooting
- Knowledge of healthcare regulations and compliance requirements
- Familiarity with ICD-10 coding terminology
- Familiarity with medical terminology
- Familiarity with clinical workflow processes and EHR best practices
- Medical billing experience is helpful
Education: - Bachelor's degree in healthcare administration, nursing, or a related field
- Agile, Six Sigma, or PMP certification strongly preferred
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program - purchase shares at a 15% discount
- Employer-matching RRSP Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- And much more! https://welltower.com/newsroom/careers/
