Duties:
DESCRIPTION:
This role will work with the SharePoint Online migration project team to meet the goal of migrating thousands of legacy SharePoint 2013 sites to SharePoint online. This requires providing superior service by providing consulting, technical guideance and support for SharePoint ecosystem to our end users and other support teams which includes connected services such as Teams and third party integrations and apps.
RESPONSIBILITIES:
- Consult with site and business owners about migration expections, SharePoint best practices including permissioning as well as site and process design.
- Provide end user support for the SharePoint ecosystem including Teams and other connected/integrated M365 services.
- Coordinate migration activities with other project team members and end users.
- Provide business analysis, technical guidance and support for SharePoint and connected services, including documenting processes and translating user requirements to the engineering team.
- May train end users and other support teams.
- May perform duties as a subject matter expert including updating knowledge management documents and providing trend analysis
- Documents product problems and their resolutions in a knowledge database for future reference.
- May participate in testing new product releases and/or enhancements.
- Stays abreast of and complies with company and department policies and procedures as related to IT services.
- Effectively communicates to end users/customers, peers and management any system issues that affect the quality or reliability of supported systems.
- Monitors the call tracking system for new incidents, requests and tasks in addition to resolving issues per service level agreements.
Skills:
EXPERIENCE AND SKILLS:
- Minimum of a H.S. diploma and three (3) years of relevant experience in a technical helpdesk or other technical support environment required or combination or education, training and experience. B.S. in Computer Science, MIS or related degree preferred.
- Experience in the financial services industry is a plus.
- May work a non-standard shift including nights and/or weekends.
- Experience with Spark Forms
- Advanced experience and technical knowledge of the following required:
- Microsoft 365 platform including SharePoint, Teams, OneDrive, Office Onine, Exchange Online
- SharePoint 2013
- Experience with SharePoint migrations and migration tools - e.g., Sharegate
- Excellent customer services skills
- Microsoft Office versions 2016+
- Microsoft Power Platform - Power Automate, Power Apps
- Web page authoring
- SharePoint Online best practices
- Powershell including PnP and Graph API
- Experience with workflows and forms
