Liberty Mutual

Senior Business Analyst / Project Manager I, Business Operations - Enterprise Strategy & Innovation

Liberty Mutual$107K — $150K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Strong analytical and problem-solving abilities
  • Deep understanding of business operations and value chain
  • Proven project management skills for business processes
  • Excellent relationship management and influencing capabilities
  • Advanced proficiency in Excel and experience with databases
  • Knowledge of business intelligence tools is a plus
  • 5+ years in business analysis for Senior Business Analyst role
  • 6+ years in business analysis for Project Manager I role

Responsibilities

  • Synthesize and report on CS&R Performance Scorecard metrics
  • Lead planning and execution of monthly department meetings
  • Manage standard and ad hoc metrics reporting and presentations
  • Act as liaison across key CS&R internal pillars and initiatives
  • Manage vendor relationships and contract negotiations
  • Support budgeting and expense management processes
  • Drive continuous improvement and operational excellence in CS&R

Benefits

  • Flexible Time Off: 20 days annually
Full Job Description
Description

This role will be based in our Boston MA headquarters office working a hybrid schedule

 

ES&I Operations is currently searching for a Senior Business Analyst or Project Manager I to support the day-to-day business operations of our Corporate Strategy & Research (CS&R) group including management of key vendor relationships, leading the planning & execution of department meetings, targeted metrics reporting including overall performance scorecard, crystalizing insights into executive-level PowerPoint presentations and dashboards, and team culture building initiatives. This is an individual contributor role.

 

This is a great opportunity for an energetic individual to join a dynamic, tight-knit enterprise strategy and innovation community where you will lead key initiatives to enable a high-performance and vibrant team environment.

 

Responsibilities

  • Synthesize, monitor, and report on results of an annual, holistic CS&R Performance Scorecard with success metrics aligned with the overall purpose of the function and the strategic priorities of the company
  • Lead the planning and execution of CS&R monthly department meetings to promote a culture of knowledge sharing, ensuring work alignment & transparency, and building a more unified and connected team
  • Run standard and ad hoc department level metrics reporting related to talent portfolio mix, budget analyses, and consulting project work; storyboard and craft compelling presentations using standard tools (PowerPoint, Excel) and summary dashboards using Gen AI (Claude, GPT) shared with CS&R leadership team and/or ES&I leadership, as requested
  • Serve as the business operational liaison across our CS&R internal pillars supporting across Talent Attraction, Talent Development, Consulting Best Practices, Feedback & Performance, and Culture & Engagement (“C&E”) initiatives; serve as a standing team member of the C&E Pillar in a leadership capacity in advancing & orchestrating meaningful opportunities to drive employee engagement, culture of collaboration, and fostering team unity
  • Manage day-to-day CS&R vendor relationships & subscriptions; research & recommend new vendors for the group or vendors to de-commission; support contract negotiations. Own overall day-to-day enterprise-wide relationships with two industry leading consulting expert networks
  • Drive focus and discipline on expense management by supporting annual ES&I budget / planning process, serve as CS&R escalation path for expense inquiries, and coordinate timely CS&R payments (Ariba, Wire)
  • Drive operational excellence, with a focus on productivity, effectiveness, and continuous improvement opportunities within CS&R by serving as point of contact / escalation path for all technology & tools matters including administration (e.g., SharePoint, Teams, Gen AI access); ensure full execution of consulting project teams onboarding & offboarding process including knowledge management
  • Act as a trusted counterpart and sounding board to the VP & Head of Operations, Enterprise Strategy & Innovation
  • Independently lead special projects of varying scope and complexity as assigned and as needed; historical examples include quarterbacking an industry award submission which resulted in winning an eminence-building recognition, counseling other departments on operational best practices upon request, etc.

 

The actual internal level/grade for this role will depend on the candidate’s overall experience and skill level 

  • Senior Business Analyst: $107,500- $138,000. Annual FTO days (Flexible Time Off): 20
  • Project Manager I: $120,000 - $150,000. Annual FTO days (Flexible Time Off): 20
Qualifications
  • Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
  • Strong business operations knowledge to include understanding the function's value chain and market conditions.
  • Solid ability to support change and impart value within an organization.
  • Solid project management skills as part of implementing business process changes.
  • Strong knowledge of available data sources, strengths and shortcomings.
  • May also be relevant based on the particular needs of the position
  • Advanced knowledge of Excel and solid knowledge of database software.
  • Solid knowledge of business intelligence tools preferred.
  • Senior Business Analyst: Bachelor’s degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work. 
  • Project Manager I: Bachelor’s degree or equivalent experience in addition to 6+ years of relevant experience to include business analysis work. 

About Liberty Mutual

Since 1912, Liberty Mutual Insurance have committed theirselves to providing broad, useful and competitively-priced insurance products and services to meet their customers' ever-changing needs. Their delivery on this commitment is the reason they're now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Careers

Join the vibrant team at Liberty Mutual, a leading global insurance company, where your career is in your hands. At Liberty Mutual, we are committed to fostering an inclusive culture that values diversity and innovation. With a variety of job opportunities across multiple fields, this is where your professional journey can truly flourish.

Work You’ll Do

At Liberty Mutual, you’ll be part of a team that’s dedicated to empowering people to live safer, more secure lives. Whether you’re interested in a position in claims handling, underwriting, or customer service, you’ll find a platform here to enhance your skills and push the boundaries of what you can achieve.

Explore Our Job Opportunities

Liberty Mutual offers a range of career paths for both seasoned professionals and those just starting out. Our internship programs provide invaluable hands-on experience, helping to bridge the gap between education and full-time employment. For those seeking to grow their career, we offer positions that challenge and inspire, backed by benefits that support both professional and personal growth.

Innovate with Us

Innovation is at the heart of Liberty Mutual. We encourage our team to bring fresh ideas that drive industry leadership and improve customer experiences. By joining our team, you’ll collaborate with talented professionals who are keen on developing solutions that lead the market.

Develop Your Career

Liberty Mutual is deeply invested in the professional development of its employees. With comprehensive diversity training and leadership programs, we prepare you to take on leadership roles within the company. Networking opportunities within the company can lead to mentorship and further career advancement.

Benefits of Joining Liberty Mutual

Working at Liberty Mutual comes with numerous benefits. From competitive salaries to health and wellness programs, we ensure our team members are well taken care of. More than just a job, a position at Liberty Mutual is a stepping stone to a fulfilling career.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Liberty Mutual. We are actively hiring and looking for individuals who are passionate, curious, and ready to drive change. Enhance your resume, prepare for your interview, and become part of a company that values your unique skills and vision.

Stay Connected

Keep up to date with the latest from Liberty Mutual Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get insights into new postings and career tips directly from our team.

Liberty Mutual: A Place to Grow, Innovate, and Lead

Discover how you can make a difference. Visit our careers page to find the position that’s right for you and join a team that’s committed to growth, leadership, and innovation. At Liberty Mutual, your career is what you make it.
Learn more about Liberty Mutual
Size
45,000 employees
Industry
Founded
1912

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