Job Summary:
We are seeking a Senior Business Analyst / Microsoft 365 Adoption & Enablement Specialist who can bridge business needs and Microsoft 365 technology. The role involves independently discovering business requirements, assessing solution fit, coordinating with engineering teams, and driving user-facing technology adoption through communications, training, readiness activities, and adoption measurement. The ideal candidate will have strong Microsoft 365 knowledge, hands-on SharePoint Online experience, business analysis capabilities, and expertise in enterprise adoption, user enablement, knowledge management, and change management. This position follows a hybrid onsite schedule from Tuesday through Thursday in Cedar Rapids, Iowa; Denver, Colorado; or Philadelphia, Pennsylvania. Remote candidates may also be considered if unavailable in these locations.
Key Responsibilities:
• Work directly with business stakeholders to understand existing processes, identify gaps, and determine how Microsoft 365 capabilities can improve user experiences and business operations.
• Lead requirements-discovery sessions, document business needs, and conduct fit-gap and solution-option analysis.
• Coordinate with M365 engineering teams to evaluate solution fit, dependencies, risks, and technical validation requirements.
• Determine when Microsoft 365 capabilities are appropriate and when engineering, architecture, security, governance, or alternative platforms need to be engaged.
• Develop and maintain training materials, job aids, FAQs, communications, and digital learning resources.
• Coordinate Microsoft 365 user-community and engagement activities and support Champion programs.
• Maintain Microsoft 365 and Copilot SharePoint resource centers to ensure content remains current, governed, accessible, and reusable.
• Review new Microsoft 365 and Copilot features for user impact and coordinate readiness activities, communications, training, pilots, and User Acceptance Testing (UAT).
• Support adoption reporting and translate usage data into measurable adoption and business value outcomes.
• Own assigned deliverables from requirements discovery through implementation, stakeholder alignment, rollout, and adoption measurement.
• Facilitate stakeholder presentations and communicate technical information in clear, accessible language for nontechnical audiences.
• Collaborate with Microsoft or other technology vendors and partners to support the introduction and adoption of new capabilities.
• Build scalable adoption programs using self-service resources, user communities, Champion networks, and persona-based or role-based learning approaches.
• Identify and communicate risks, decisions, dependencies, and blockers while ensuring appropriate stakeholders are engaged.
• Work independently and drive assigned activities to completion in a changing Microsoft 365 and AI environment.
Required Qualifications:
• Strong knowledge of Microsoft 365 services, particularly user-facing capabilities and their adoption within enterprise environments.
• Experience with Microsoft 365 adoption, user enablement, training, education, and knowledge management.
• Hands-on SharePoint Online experience, including content management, governance, and familiarity with site and user management.
• Strong business analysis skills, including leading requirements-discovery sessions, documenting business needs, and conducting fit-gap and solution-option analysis.
• Ability to assess Microsoft 365 capabilities and determine when engineering, architecture, security, or other platforms need to be engaged.
• Experience with communications and change management, including translating technical information into clear guidance for nontechnical audiences.
• Strong stakeholder facilitation, presentation, written communication, and relationship-management skills.
• Experience preparing users for new technologies and features through training, communications, readiness activities, and UAT or pilot coordination.
• Working knowledge of Microsoft Teams, Microsoft Office productivity applications, Microsoft Copilot, and Copilot Chat concepts.
• Experience independently managing deliverables and collaborating with business stakeholders, engineering teams, service owners, and technical partners.
• Ability to communicate effectively with executives, business users, and technical teams.
• Strong organizational, problem-solving, and follow-through skills.
• Ability to work independently in an ambiguous and fast-changing technology environment.
Preferred Qualifications:
• Experience supporting enterprise-wide Microsoft 365 adoption programs.
• Experience with Microsoft Copilot, Copilot Studio, AI agents, Power Platform, Power BI, or other Microsoft productivity tools.
• Familiarity with formal change-management methodologies.
• Experience facilitating user communities, engagement programs, or Champion networks.
• Digital learning and content-development experience.
• Knowledge of information architecture and content governance.
• Experience using reporting and analytics to measure technology adoption outcomes.
• Experience coordinating pilots and UAT for new technology implementations.
• Familiarity with Jira, ServiceNow, Microsoft Planner, Viva Engage, Teams communities, and M365 Message Center.
• Experience with M365 and Copilot adoption reporting, Power BI, and usage analytics.
• Experience working with Microsoft or other technology vendors and partners to introduce new capabilities.
• Experience developing scalable adoption programs using self-service resources, knowledge repositories, communities, and persona-based learning.
• Experience taking Microsoft 365 capabilities from requirements discovery through stakeholder alignment, pilot/UAT, communications, training, rollout, and adoption measurement.
• Ability to demonstrate how technology adoption initiatives have improved business processes and working practices beyond delivering standalone training sessions.
• Experience with Microsoft Copilot and AI adoption, including governance, user readiness, use cases, and measurable business value.
