Job DescriptionWhat You'll Do
- Consult with clients to align and streamline business processes with Hansen CIS products.
- Own business requirements throughout the project lifecycle, including analysis, design, development, configuration, testing, and implementation.
- Plan and lead requirements sessions to understand customer objectives and business goals.
- Deliver training sessions and hands-on workshops to build client proficiency in Hansen CIS.
- Advise customers on software configuration changes needed to support their business objectives.
- Collaborate with Product Managers, Developers, and QA teams to ensure solutions meet client expectations.
- Identify and help resolve software issues, including documenting client requirements in functional specifications.
- Translate business needs into functional specifications and user stories for development teams.
- Present effectively to project teams, executives, clients, and external audiences.
- Mentor and provide professional guidance to junior analysts.
- Apply familiarity with AI techniques that support automation, reuse, and document creation where beneficial.
What You Bring
- Bachelor's degree in IT, Computer Science, or a related field; equivalent Business Analyst experience in a software development environment may also be considered.
- 5+ years of professional experience as a CIS Business Analyst.
- Strong analytical skills, with the ability to independently investigate client questions, issues, and root causes.
- Self-motivated and committed to delivering high-quality service to clients.
- Consulting experience in client-facing environments.
- Experience delivering training and presentations in remote and onsite settings.
- Senior Business Analyst experience supporting CIS implementation projects.
- Accountable for producing accurate, complete, high-quality deliverables with minimal direction.
You may also have;- Familiarity with Hansen CIS or Banner CIS systems.
- Experience in a similar role working in utilities (water, gas and electricity) industry.
- Strong background in training
- Strong background in consulting
- Knowledgeable in AI enabled solutions
Contact Us
If you possess the desired skills and enthusiasm, please "Apply Now" via the link or visit our career page.
Visit our website at hansencx.com for more information.
Data Privacy Notice
By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.
