Bachelor's degree in IT, Computer Science, or related field; equivalent experience may be considered.
5+ years of experience as a CIS Business Analyst.
Strong analytical skills for investigating client issues and root causes.
Self-motivated with a commitment to high-quality client service.
Consulting experience in client-facing environments.
Experience in delivering training and presentations both remotely and onsite.
Senior Business Analyst experience in CIS implementation projects.
Responsibilities
Consult with clients to align business processes with Hansen CIS products.
Own business requirements throughout the project lifecycle, from analysis to implementation.
Plan and lead requirements sessions to understand customer objectives.
Deliver training sessions and hands-on workshops for client proficiency in Hansen CIS.
Advise on software configuration changes to support business objectives.
Collaborate with Product Managers, Developers, and QA teams to meet client expectations.
Identify and resolve software issues, documenting client requirements in functional specifications.
Benefits
Opportunity to mentor junior analysts and contribute to their professional growth.
Engagement in a dynamic consulting environment with diverse client interactions.
Access to training and development resources to enhance skills in AI and automation.
Involvement in impactful projects within the utilities sector.
Full Job Description
Job Description
What You'll Do
Consult with clients to align and streamline business processes with Hansen CIS products.
Own business requirements throughout the project lifecycle, including analysis, design, development, configuration, testing, and implementation.
Plan and lead requirements sessions to understand customer objectives and business goals.
Deliver training sessions and hands-on workshops to build client proficiency in Hansen CIS.
Advise customers on software configuration changes needed to support their business objectives.
Collaborate with Product Managers, Developers, and QA teams to ensure solutions meet client expectations.
Identify and help resolve software issues, including documenting client requirements in functional specifications.
Translate business needs into functional specifications and user stories for development teams.
Present effectively to project teams, executives, clients, and external audiences.
Mentor and provide professional guidance to junior analysts.
Apply familiarity with AI techniques that support automation, reuse, and document creation where beneficial.
What You Bring
Bachelor's degree in IT, Computer Science, or a related field; equivalent Business Analyst experience in a software development environment may also be considered.
5+ years of professional experience as a CIS Business Analyst.
Strong analytical skills, with the ability to independently investigate client questions, issues, and root causes.
Self-motivated and committed to delivering high-quality service to clients.
Consulting experience in client-facing environments.
Experience delivering training and presentations in remote and onsite settings.
Senior Business Analyst experience supporting CIS implementation projects.
Accountable for producing accurate, complete, high-quality deliverables with minimal direction.
You may also have;
Familiarity with Hansen CIS or Banner CIS systems.
Experience in a similar role working in utilities (water, gas and electricity) industry.
Strong background in training
Strong background in consulting
Knowledgeable in AI enabled solutions
Contact Us
If you possess the desired skills and enthusiasm, please "Apply Now" via the link or visit our career page.
Visit our website at hansencx.com for more information.
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