Application deadline: October 22, 2026. 12:00PM ET
Position: Senior Business Analyst
Employment Type: Permanent
Compensation Details:- Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Location:- Export Development Canada operates in a hybrid work environment, with a current requirement of three days in-office days per week (subject to change).
- This role can be performed from EDC's headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver.
- Relocation assistance is available for candidates who meet the eligibility criteria.
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Team Overview:The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:
- Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
- Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
- Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
- Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
This position resides in the Digital Experience Technology Family, which is responsible for the delivery of technologies which enable EDC's digital channel team. As part of our commitment to innovation and efficiency, we are actively integrating AI-driven solutions to optimize resource allocation and enhance operational effectiveness. This includes the development and deployment of AI agents to streamline processes, improve decision-making, and deliver personalized experiences to our users. Our team is dedicated to leveraging cutting-edge technologies to drive digital transformation and achieve strategic goals.
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter experts and technical communities in the development of solutions that support the program's needs. The Senior Business Analyst elicits, analyzes, communicates, validates and translates business needs into artifacts to be consumed by delivery teams.
The Senior Business Analyst is a self-starter and a key member who works independently as well as with the Digital Experience Family, its vendor partner, various technology stakeholders, and internal customers, to enable business outcomes. The Senior Business Analyst will hit the ground running to assess processes and information streams, identifies use cases, and is proficient in the utilization of the appropriate tools, models and techniques as part of delivering desired outcomes. The Senior Business Analyst proactively builds relationships with business subject matter experts, and collaborates on requirements artifacts with delivery partners, influencing format and ensuring best practices for communicating requirements among stakeholder groups.
The Senior Business Analyst is recognized as a leader within the Digital Experience Technology Family and is an active contributor to the overall maturation of the team and its agile practices.
This position requires digital competencies, an ability to learn new solutions rapidly, the agility to respond to constant change, strong IT knowledge, as well as excellent communications and analytical skills. It also necessitates strong collaborative and relationship management skills given the high level of interaction.
What you will be doing:- Understand business needs and capture them clearly and in an easily consumed format.
- Deconstruct complex technical solutions and explain them to a non-technical audience in simple and clear terms.
- Present complex or conflicting situations/issues to stakeholders; use persuasion, influence, negotiation and conflict resolution skills.
- Identify changes, in business terms, as a result of changing technology or digital capabilities.
- Solve problems by leveraging critical thinking concepts and data.
- Contribute to the creation of strategy and planning with team leadership.
- Understand and effortlessly articulate the Digital Channel Product Roadmap and ensure requirements conversations/outputs align to Roadmap.
- Proactive and able to integrate the test strategy to ensure alignment between the requirements and the delivered product (3 amigos framework).
- Able to quickly learn and leverage AI-oriented tools & concepts.
- Utilize broad knowledge of business processes, applications, products, business strategy and internal and external customer needs to contribute to the optimum business solution.
- Proactively recognize where solutions impact related workstreams, applications, business processes, or data/information integrity.
- Lead informative well-organized presentations and facilitate sessions to review requirements and identify gaps; bring others to agreement around a set of ideas to achieve the goal or bring about beneficial resolution.
- Deliver clear, complete and usable documentation, that is right sized for the circumstances.
- Ensure BA activities and outputs align with standards set forth by the EDC Business Analysis Chapter.
Relationship & Change Management - Work collaboratively with the Digital Experience Technology Family, its vendor partners, and internal stakeholders, towards a common goal.
- Build, sustain, and leverage positive relationships with persons within and outside their areas of immediate responsibility as well as external contacts; anticipating, assessing, and meeting their needs in a mutually beneficial manner, while managing expectations.
- Anticipate, prepare, and respond effectively to change; creating an open, receptive work environment.
- Support business subject matters experts through user acceptance testing (UAT) and operational readiness activities.
What we are looking for:- Post-secondary Degree in Commerce, Business, Computer Science, Engineering, or related field.
- 7+ years of experience as a Business Analyst or similar position.
- Solid knowledge of Agile Delivery Practices, and large program delivery roles and activities.
- Technical implementation and project lifecycle experience; familiarity with the Systems Development Life Cycle (SDLC).
- Expert knowledge of ADO and/or JIRA, Confluence and/or other requirement management tools.
- Excellent investigative and analytical skills; ability to translate broad, strategic intent into tactical plans and directions.
- Excellent oral and written communication skills; ability to communicate with both business and technical audiences; strong listening skills.
- Strong relationship management skills, including facilitating group sessions and displaying leadership within a project team.
- Strong problem-solving skills.
- Understanding of Cybersecurity principles and how they can be applied to the requirements gathering process.
What will make you stand out:- BA Certification such as IIBA Certified Business Analysis Professional™ (CBAP®) or IIBA Agile Analysis Certificate, or willingness to obtain.
- Master's Certificate in Business Analysis.
- Agile Certification such as PMI Disciplined Agile Scrum Master (DASM) or similar.
- Experience in the financial industry/digital channel, services and/or loans.
- Experience in business intelligence, data, and reporting.
- Bilingual in both official languages (English and French).
Eligibility:EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada
at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements.
Internal applicants must also meet EDC's eligibility criteria for applying to internal opportunities. For more information, please refer to Section 2.1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section. This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date.
Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.
Apply today!
Want to learn more about EDC? Check our website at https://www.edc.ca
