Senior Billing Specialist

Location: Seattle, WA

Division: Air & Sea US
Job Posting Title: Senior Billing Specialist
Time Type: Full Time

Summary

As a Senior Billing Specialist at DSV, you will oversee the billing process, ensuring accuracy, timeliness, and compliance with company policies and procedures. Your role involves managing billing operations, resolving complex billing issues, and providing leadership and support to the billing team.

Duties and Responsibilities

• Manage the end-to-end billing process, including invoicing, billing adjustments, and credit memos.
• Ensure accuracy and completeness of billing data, including rates, charges, and contract terms.
• Analyze billing data and reports to identify discrepancies, trends, and opportunities for process improvement.
• Conduct regular audits to validate billing accuracy and compliance with contractual agreements.
• Oversee the administration and maintenance of billing systems and software, ensuring functionality and data integrity.
• Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders.
• Communicate billing policies, procedures, and requirements to customers and internal teams as needed.
• Investigate and resolve complex billing issues, discrepancies, and disputes in a timely and efficient manner.
• Collaborate with cross-functional teams, including finance, operations, and customer service, to address billing-related challenges.
• Identify opportunities to streamline billing processes to improve efficiency and reduce errors.
• Implement best practices and standards for billing operations to enhance accuracy and effectiveness.
• Provide training and support to junior billing staff on billing processes, systems, and procedures.
• Mentor and coach team members to foster professional growth and development.
• Prepare regular billing reports, metrics, and analysis for management review.
• Provide insights and recommendations based on billing data to support decision-making and strategic planning.

Educational background / Work experience

• Minimum of 3-5 years of experience in billing or accounts receivable roles.

Skills & Competencies

• Strong understanding of billing principles, practices, and procedures.
• Proficiency in billing systems and software (e.g., SAP, Oracle, QuickBooks).
• Excellent analytical and problem-solving skills.
• Attention to detail and accuracy in data entry and analysis.
• Effective communication and interpersonal skills.

Function / Market & Industry Knowledge / Business Acumen / Processes

Preferred Qualifications

• Experience in the transportation and logistics industry, with knowledge of freight billing processes and regulations.
• Certification in billing or accounts receivable management (e.g., Certified Billing and Coding Specialist, Certified Revenue Cycle Specialist).

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with billing systems and software for invoice generation, reconciliation, and reporting.

At Will Employment

For this position, the expected base pay range is $74,880.00 - $93,600.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

Senior Billing Specialist

Kent