ABOUT THE ROLERetell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!
We're hiring our first billing owner. Revenue has grown from $5M to $80M ARR in under two years, with enterprise and usage-based contracts now flowing through the business. You'll build billing, AR from scratch: the processes, systems, and controls, and eventually the team.
KEY RESPONSIBILITYThis hire owns enterprise accounts receivable, built from zero to one: invoices out on time, cash in predictably.
- Build the enterprise AR process from scratch: invoicing, collections cadence, and cash application.
- Own collections for enterprise accounts: aging, DSO, and disputes.
- Set up invoicing for large contracts, including committed-spend and usage-based terms.
- Work with Sales, Customer Success, and customers' AP teams on escalations.
- Choose and set up the AR and billing tools; automate what you can.
- Guide the contract accountants and report on AR health.
WHAT WE'RE LOOKING FORMust have:- 6+ years in AR, billing, or collections, including enterprise B2B.
- Has built an AR or collections process from scratch at a high-growth SaaS or usage-based company.
- Hands-on with billing and finance tools (e.g., Stripe, NetSuite, QuickBooks).
- Confident working with large customers' AP and procurement teams.
- Solid accounting fundamentals: AR aging, cash application, reconciliations.
Nice to have:- Experience with usage-based or committed-spend contracts.
- CPA or audit experience.
- First finance ops hire at a startup.
HOW WE EVALUATEWe care less about checkboxes and more about:
- Zero-to-one building: how you set up AR where none existed.
- Collections results: lower DSO and fewer aged balances.
- Judgment with large enterprise customers in invoice disputes.
- Ownership under ambiguity.
YOU MIGHT THRIVE IF- You'd rather ship a v1 in a week than plan for a month.
- You're equally at home in a spreadsheet and on a call with a customer's AP team.
- You want to set the foundation for how we get paid.
JOB DETAILSCash: $190,000 - $230,000Equity: 4-year vest / 1-year cliffLocation: Redwood City, California (Relocation support provided)US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).OTHER BENEFITS- 100% coverage for medical, dental, and vision insurance
- $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement
COMPENSATION PHILOSOPHY- Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
- Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
- High ownership: small teams, >$1M revenue per employee, and significant equity
- Performance-based: Offers tied to interview performance, not tenure or past salary
INTERVIEW PROCESS- Recruiter round: background and a basic process design discussion (billing-to-cash flow)
- First round (45 min): usage-to-invoice reconciliation working session; be ready to share your screen
- Second round (30 min): hiring manager conversation
- Onsite (about 3 hours):
- Design billing and collections for an enterprise deal (1 hr)
- Disputed invoice role-play with a customer's AP lead (30 min)
- Cross-functional conversations (30 min)
