KPMG is currently seeking a Senior Associate in Customer & Operations for our Consulting practice.
Responsibilities:- Lead client engagements and work streams related to process improvements and operational analysis for customer-facing services and functions
- Work with highly skilled client and KPMG work teams throughout the project lifecycle and help ensure timely execution of project deliverables
- Apply well developed consulting skills and in-depth industry and functional knowledge in the execution of assignments
- Establish client value propositions that tie financial metrics directly to business improvement
- Support proposal development and other new business development activities by leveraging existing relationships with C-level executives
- Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members
Qualifications:- Minimum three years of management consulting experience with heavy focus Technology, Media, Telecom in the digital customer field
- Bachelor's degree in a related field from an accredited college/university
- Deep functional knowledge in three or more of the following areas: operations transformation, consumer experience design and process implementation,
- Experience in evaluating benchmark data (e.g. customer, process, financial benchmarks); web/chat/ email contacts, social media, technology sales or project management experience
- Prior experience with Jira project management suite for master scheduling
- Ability to travel extensively
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG LLP is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Depending on job classification , standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year depending on your job classification and entity affiliation. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work .
Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M134ADV_4_26 California Salary Range: $98230 - $186875
