LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application - we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.
Role Purpose
Serve as the trusted LA28 partner for 15 to 25 National Paralympic Committees across Asia, Oceania and Africa, ensuring every delegation receives coordinated support on the path to the Games. You will cultivate client relationships, lead escalation pathways and coordinate NPC visits, while acting as a central resource of NPC-specific information for 8 to 10 Functional Areas. Reporting to the Manager, NPC Relations and Planning, you will translate delegation requirements into operational plans and dependable Games-time delivery for every delegation.
Key Responsibilities
• Cultivate trusted relationships with 15 to 25 NPCs, tracking correspondence and leading the client escalation pathway throughout the Games lifecycle.
• Lead the review, production and distribution of key documents, policies and resources, validating other Functional Area publications before release.
• Coordinate NPC visits and pre-Games readiness activities, including the NOC Chefs de Mission Seminar and post-visit reports.
• Lead planning sessions with Functional Areas, monitoring the athlete journey and tracking milestones through reporting tools.
• Support the NCS Service Center at Games-time, serving assigned NOCs through issue resolution and client communications.
Required Competencies
• 4+ years' direct experience with a National Olympic and/or Paralympic Committee, National Governing Body or National Federation, including membership or account management.
• Direct experience in the adaptive sport community and knowledge of Olympic and Paralympic Games structure, protocols and requirements.
• Fluent written and spoken Russian, French, Arabic or another regional language, with English as primary working language and client experience across Asia, Oceania and Africa.
• Major event operations experience across client services, transportation, accommodations, logistics and accreditation, using Microsoft Excel, PowerPoint and Smartsheet.
• Bachelor's degree; or 4 years of equivalent experience in NOC and NPC services or international sport client management.
Valued Experience
• Paralympic Games experience in a delivery or delegation services capacity.
• Experience with data analytics and reporting tools for client programs.
• Experience supporting Olympic or Paralympic Village delegation services.
• Experience coordinating international seminars, site visits or delegation programs.
What We Offer
• Build lasting relationships with National Paralympic Committees across Asia, Oceania and Africa.
• Shape delegation services with Functional Area teammates from planning through Games-time operations.
• Develop international client management and major event expertise within a global organization.
• Help create an athlete experience that welcomes every delegation to Los Angeles.
What This Role Means for the Games
Every delegation arriving in Los Angeles depends on clear information, reliable services and a trusted contact. Your relationships, planning and responsiveness help National Paralympic Committees across three continents focus on performance, reflecting excellence, inclusion and co-creation throughout the athlete journey.
Physical Requirements & Working Conditions
• Available to work onsite in our Downtown Los Angeles-based office.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.
• Work from the Olympic and Paralympic Village during Games-time operations, including nightshifts as required.
Compensation
The annual base salary range for this position is $73,000 - $98,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.
