Job Title: Senior Associate, Network Planning EngineerJob Code: 40182Job Location: Melbourne, FLJob Schedule: 9/80L3Harris is looking for a TDM Tier 2 Network Operations Engineer who will support Federal Aviation Administration (FAA) programs. This individual will be a key member of the Network Operations Control Center (NOCC) supporting a geographically dispersed field team located throughout North America. The TDM Tier 2 Network Operations Engineer will directly interface with both internal and external customers and service providers. They will be responsible for providing TDM Tier II level assistance to other subgroups of the FTI program, supporting Operations, managing special projects, resolving issues, and performing on call duties in a 24/7 environment.
Job Description:- Assist in the operation and maintenance of the Network Optical Backbone SONET equipment and Time-Division Multiplexing (TDM) circuits.
- Review network event data and determine causes of alarms and events to conduct efforts to resolve network event issues.
- Schedule, track, and perform maintenance on FTI Customer Premise Equipment (CPE) and services.
- Submits Program Tracking Reports (PTR) for facility, equipment, and service changes.
- Partner with the Tier 1 team to help facilitate learning, technical direction, and the flow of operations, and assist in creating detailed documentation for technical and training purposes.
- Orders replacement parts for repair activities and tracks shipment.
- Periodically supports on-call responsibilities and work after-hours as required.
- Ability to obtain a FAA Public Trust Clearance
Qualifications: - Bachelor's Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
Additional Knowledge, Skills, and Abilities considered:- Experience with networking technologies (SONET and/or Time Division Multiplexing (TDM))
- Experience with change management, network management, and network technology experience.
- Knowledge FTI/FAA communications network infrastructure.
- General understanding of NAS Operations ticket management, maintenance processes and procedures, NAS Operations service types and service delivery methods.
- Experience in project management and adhering to deadlines and completion of tasks according to project schedule.
- Experience creating and presenting training documents and technical procedures.
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