$77,600 - $93,170 annual; Compensation will be based on education, experience, skills relevant to the role and internal equity.

Purpose:

The Sr. Associate Director of Undergraduate Admission (Regional Manager - Southern California) is a key strategic partner responsible for contributing and advancing Santa Clara University’s undergraduate enrollment goals. Operating remotely from the Los Angeles area, the Senior Associate Director drives recruitment and outreach strategies across assigned domestic and international regions, with a primary concentration in Southern California. Key responsibilities include planning and executing high school visits, participating in college fairs, leading recruitment events, and building strategic partnerships with prospective students, families, school counselors, community colleges, and community-based organizations.

In addition to territory management, the position plays an essential role in the evaluation of undergraduate applications for first-year and transfer students, domestic and international. By guiding prospective applicants through the admissions process and managing strategic engagement initiatives, the Senior Associate Director helps attract, evaluate, and enroll an academically accomplished, diverse, and socially conscious student body in alignment with university goals.

The Senior Associate Director will serve as one of the members of the mid-level management team that develops, manages, administers, implements and interprets university and/or department admission policies, processes and procedures. This exempt, 12-month position reports to the Director of Undergraduate Admission.

I. Essential Duties and Responsibilities:

• Manage an assigned recruitment territory and develop strategic, data-informed plans to engage prospective students and build enrollment pipelines that support and advance the SCU’s enrollment goals.

• Cultivate, expand and strategically manage relationships with high school officials as well as independent counselors, community colleges, and community-based organizations. Facilitate and/or establish formal agreements with partnering organizations in the region.

• Conduct extensive travel, via car and air, to recruit prospective students, represent Santa Clara University at college fairs, and participate in various recruitment events to bolster communication and outreach initiatives. When assigned, undertake additional travel outside the region, including both domestic and international destinations.

• Manage and design events, ambassador and visitors service program budgets; develop reports and analysis measuring impact of programs and activity.

• Craft and implement specialized recruitment strategies and marketing materials tailored for targeted audiences, including printed and digital communications in consultation with the Director of Enrollment Management Marketing.

• Act as a front-line representative to share the benefits of a Jesuit education and the university's academic and campus life opportunities.

• Serve as a primary lead in the design and execution of virtual engagement initiatives for prospective students and families.

• Support prospective students at every stage of the enrollment process, including application completion, enrollment deposits, and financial aid guidance with frequent information sessions and individual interactions.

• Evaluate first-year and transfer undergraduate applications and credentials, assessing transcripts for admission accuracy and completion.

• Oversee inbound and outbound communications and supporting systems to ensure prompt and accurate correspondence with students and families.

• Identify and foster new and existing markets for prospective first-year, transfer, and international students using data and trend analysis.

• Utilize Slate-CRM to build and maximize customer service & events related features for students and virtual programming participants.

• Spearhead targeted strategic initiatives from operational planning to business process implementation and execution. Coordinate team member involvement and consult with the Director of Enrollment Management Marketing on marketing and communication elements.

• Supervise, mentor, and assess staff and students involved in regional outreach programs and key initiatives to ensure effective execution.

• Assist with outreach and orientation-type programming regionally and at other University engagement activities.

• Participate in on-campus and weekend admission events as required.

• The role will not initially have direct reports, though supervisory responsibilities may be added at a later time. The role will be expected to share coaching, training, and best practices with others across the admissions team.

• Generate and manage reports demonstrating impact and effectiveness of strategies and investments.

• Travel to SCU’s campus several times a year to participate in support of on-campus events, programs, professional development and other collaborative projects.

• Make higher level management, evaluative and programmatic decisions.

• Make recommendations to senior leadership for improvements and needs related to marketing, communications, and services support.

• Recommend intra- and interdepartmental policies, guidelines, processes and procedures to the senior leadership team.

• Participate in the University community via committees, projects, and events.

• Provide backup support to other members of the Admission team as needed.

• Perform additional duties as assigned.

II. General Guidelines:

• Recommends initiatives and implements changes to improve quality and services.

• Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

• Maintains contact with customers and solicits feedback for improved services.

• Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

• Researches and develops resources that create timely and efficient workflow.

• Prepares progress reports; informs supervisor of project status and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.

• Prepares and submits reports as requested and required.

• Develops and implements guidelines to support the functions of the unit.

• Provides backup support to other admission positions as needed.

• Other duties and projects as assigned.

III. Qualifications:

• Bachelor’s degree and minimum of 4 years related work experience required.

• Master’s degree and undergraduate admissions related work and/or related experience in a college environment are highly desirable.

• Understanding and appreciation for the Jesuit, Catholic mission, goals and values of the University.

• Commitment to customer service, both internal and external to the department.

• Experience using Slate CRM to develop and implement reports, communication campaigns and events.

• Demonstrated exceptional organizational skills and attention to detail.

• Demonstrated excellent written and interpersonal skills.

• Demonstrated ability to manage multiple tasks.

• Ability to exercise sound judgment in a fast paced work environment.

• PC proficiency required. Working knowledge of Windows, MS Word, Excel and Google Apps, and Slate CRM or similar systems.

• Ability to handle confidential information.

• Self-motivated to perform tasks with minimal supervision.

• Creative problem-solving.

• Sensitivity toward people of diverse social, cultural and ethnic backgrounds.

• Willing to work as part of a team and understand the importance of teamwork.

• Fluency in another language is desirable, written and oral.

• Possession of a current and valid California driver's license.

IV. Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Considerable time is spent at a desk using a computer.

• May be required to travel to other buildings on the campus.

• May be required to attend conference and training sessions on campus or other destinations both domestic and international.

• May be required to lift 40-50 pounds when needed (boxes of marketing or event materials).

V. Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment: mostly indoor office environment with windows

• Frequent interruptions, particularly during large events.

• Routinely uses standard office equipment such as computers, phones, copier, scanner, filing cabinets, etc.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.