Job DescriptionMembership Portfolio Services (MPS), within US Consumer Services, develops and scales several strategically important businesses at American Express. We create unique and differentiated experiences that strengthen our Membership Model across Offers, Advertising, Dining, Marketing and Communication Technology.
Enterprise Communications & MarTech Experiences (ECMX) is a global organization within MPS, powering frictionless, flexible and flawless digital marketing and servicing experiences through Enterprise MarTech and MarOps Solutions.
You'll join ECMX's
Membership Servicing Communications team, focused on customer engagement and communication channel innovation. Working closely with Product, UX & Design, Marketing, Engineering and Delivery teams, we develop and scale mobile communication capabilities, including Push Notifications, to create seamless, personalized customer experiences that strengthen Membership value and drive business growth.
Responsibilities- Drive the development and evolution of push notification and other mobile communication capabilities and use cases, delivering against our product vision, strategy and roadmap.
- Identify customer needs and business opportunities to enhance communication effectiveness, personalization and engagement.
- Translate business objectives and customer insights into clear product requirements, prioritized backlogs and measurable KPIs & outcomes.
- Own end-to-end product delivery, partnering with Business, Engineering, UX & Design and Delivery teams from discovery and development through testing and launch.
- Build alignment across stakeholders, balancing customer value, business priorities, technical complexity and delivery timelines.
- Explore emerging technologies, industry trends and research to continuously improve our products, processes and customer experiences.
- Ensure product capabilities meet enterprise governance, privacy, compliance and channel standards.
Qualifications- Bachelor's degree in a related field.
- 1+ year of experience working in Agile digital product development, with a proven track record of delivering product features or capabilities.
- Strong product ownership and decision-making skills, with the ability to independently identify customer needs, prioritize competing demands and make effective trade-offs.
- Technical aptitude and experience working with complex digital products, platforms, APIs and system integrations.
- Hands-on experience defining requirements, managing product backlogs and supporting testing and end-to-end delivery.
- Excellent communication, stakeholder management and influencing skills, with the ability to build trusted partnerships and drive alignment without direct authority.
- Strong analytical and customer-centric problem-solving skills, leveraging data and insights to identify opportunities and develop innovative mobile communication experiences.
- Adaptable, intellectually curious and proactive, with the ability to navigate ambiguity, challenge the status quo and take ownership of complex initiatives in a fast-paced, evolving environment.
- Experience and interest in digital technologies, customer engagement and innovative product capabilities, with a willingness to learn and explore new areas.
- Experience working with UX/UI Product Development and Design teams
- Familiarity with the FinTech space
Would be a bonus - Experience and interest in digital technologies, customer engagement and innovative product capabilities, with a willingness to learn and explore new areas.
- Experience working with UX/UI Product Development and Design teams
- Familiarity with the FinTech space
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
