Job SummaryThis position plays a critical role in supporting Augusta Health's mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.
Provides expert-level functional and business-application support for complex enterprise applications. Primarily supports the Human Capital Management environment, including UKG and related payroll, human resources, timekeeping, scheduling, benefits, compensation, workforce data, reporting, security, and business processes. Analyzes user needs and implements, optimizes, supports, and troubleshoots applications while guiding other team members on complex issues. Serves as a bridge among the HCM application team, Payroll, Human Resources, Finance, operational users, vendors, and Information Technology while maintaining disciplined testing, documentation, data integrity, controls, and support practices.
Essential Job Duties- Application Analysis and Configuration
- Collaborate with Payroll, Human Resources, Finance, operational users, vendors, and Information Technology to ensure applications meet business needs.
- Analyze workflows and requirements and translate them into system configuration, workflow validation, reports, and supportable business solutions.
- Configure and maintain assigned HCM modules, business rules, tables, workflows, security roles, and system settings within approved governance.
- Testing, Releases, and Change Control
- Plan, prepare, and execute test scripts for application, release, regression, payroll-cycle, integration-impact, and user acceptance testing.
- Document requirements, design decisions, test results, changes, defects, procedures, and approvals.
- Support release readiness, stakeholder communications, training materials, and post-release validation.
- Support, Data Integrity, and Controls
- Provide expert application support, triage, troubleshooting, root-cause analysis, and escalation for complex HCM and payroll issues.
- Monitor data quality, application processing, functional operation, and data integrity; investigate exceptions and coordinate correction.
- Develop operational and audit reports, queries, reconciliations, and data-quality monitoring.
- Support role-based application security, segregation of duties, privacy, audit evidence, access reviews, and payroll-critical controls.
- Position Control, Reporting, and Analytics
- Configure and maintain position-control structures, job and position attributes, organizational hierarchies, supervisor relationships, and related data-quality controls.
- Develop workforce dashboards and recurring reporting for payroll accuracy, overtime, agency utilization, vacancies, turnover, labor trends, and position control.
- Document definitions and reconcile reports and data outputs to authoritative sources.
- Optimization, Adoption, and Knowledge Management
- Maintain assigned portions of the HCM application portfolio inventory, including module ownership, vendors, dependencies, business owners, configuration inventories, and documentation.
- Support workflow and policy standardization by documenting current-state processes and translating approved future-state processes into configuration and testing scenarios.
- Develop job aids, training materials, readiness checklists, communications, and post-release adoption monitoring.
- Support implementations, upgrades, vendor coordination, projects, cross-training, and operational runbooks.
Required Qualifications- Education: Bachelor's degree or equivalent experience in information systems, computer science, business, human resources, accounting, healthcare informatics, or related field.
- Licensure/Certification: Platform-centric certification if required by the supported application.
- Experience: Five or more years supporting complex business applications, including requirements analysis, configuration, testing, troubleshooting, reporting, integrations, or data quality.
- Driver's License: N/A
- Eligibility to work in the United States and meet Virginia state employment requirements
Preferred Qualifications- Education: Bachelor's degree in a related field.
- Licensure/Certification: UKG or comparable HCM/workforce platform certification.
- Experience:
- Healthcare experience.
- Direct support of HCM, payroll, timekeeping, scheduling, benefits, compensation, or human resources workflows.
- Prior experience in a hospital, healthcare system, or related service-oriented environment
- Familiarity with Augusta Health's systems, workflows, or organizational culture is a plus
Competencies, Knowledge, Skills and Abilities- Application analysis and problem-solving
- Cross-functional collaboration and service
- Organization and prioritization
- Functional configuration and testing
- Reporting and data analysis
- Documentation and training
- Confidentiality, cybersecurity, and privacy
- Continuous learning and process improvement
