About the role
- Lead the design, configuration, and enhancement of enterprise systems and integrations to improve reliability, data quality, and usability for business stakeholders.
- Partner with product, engineering, and functional teams to translate business requirements into scalable technical solutions, documenting designs, configurations, and impact.
- Drive complex troubleshooting and root-cause analysis across applications, integrations, and data flows, implementing corrective and preventive actions to minimize disruption.
- Develop and maintain standards, guidelines, and reusable configurations for information systems, advocating for best practices, security, and compliance.
- Plan and execute system changes, releases, and upgrades, including test planning, coordination with cross-functional teams, and post-implementation validation.
- Analyze usage patterns, performance metrics, and stakeholder feedback to identify opportunities for process automation, workflow optimization, and feature improvements.
- Mentor peers and partner teams on system capabilities, configuration options, and operational procedures, contributing to knowledge sharing and continuous improvement.
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $130,100.00 - $207,900.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $123,700.00 - $197,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are
- Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field.
- 8+ years of experience in information systems, enterprise applications, or a related technology role supporting business-critical platforms.
- Experience designing, configuring, and supporting complex enterprise applications or platforms (e.g., HR, finance, CRM, ITSM, or similar systems) in a fast-paced environment.
- Experience collaborating with cross-functional stakeholders to gather requirements, prioritize enhancements, and deliver system changes from concept through implementation.
- Experience analyzing system issues and data flows to develop remediation plans, process improvements, or automation opportunities.
- Or an equivalent combination of education and experience.
