Bachelor's degree in IT, Business Administration, or related field, or equivalent experience as a licensed clinical or certified IT professional
Five years of experience in IT or clinical/business workflow
Experience supporting large-scale clinical or business environments
Strong knowledge of project management methodologies
Expertise in troubleshooting system problems and engineering solutions
Demonstrated leadership skills
Proficient in English for effective communication with diverse stakeholders
Responsibilities
Provide expert-level support and configuration for assigned applications
Train and mentor junior analysts and customers
Proactively manage and troubleshoot issues with IT teams
Facilitate working group sessions to improve business processes
Oversee multiple large-scale projects across departments
Communicate project issues and status updates to stakeholders
Create custom solutions to operational or workflow challenges
Benefits
Professional development opportunities
Collaborative work environment
Potential for leadership roles
Exposure to cutting-edge technologies
Flexible travel requirements within and outside the Houston area
Full Job Description
The Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. The Sr. Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst proactively manages and troubleshoots issues within related IT teams and manages change. The Sr. Application Analyst provides high level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst ensures the services provided contribute to the successful accomplishment of the mission of the department. The Sr. Application Analyst makes recommendations regarding budget projections and project management.FLSA STATUS Exempt
QUALIFICATIONS
EDUCATION
Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional
An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience
EXPERIENCE
Five years' experience in IT or clinical or business workflow required
Experience supporting large scale clinical, ancillary or business environments
SKILLS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT customers and vendors
Expert technical skills to support multiple applications and projects simultaneously
Strong knowledge of project management methodologies and ability to apply them to large scale system implementation
Strong knowledge of multidisciplinary clinical or business information systems
Demonstrated leadership skills
Expected to be proactive in all areas of responsibility
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
Acts as liaison between work teams and departments.
Facilitates team and client meetings and delivers informative, well-organized presentations.
Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members.
SERVICE ESSENTIAL FUNCTIONS
Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Oversees and monitors multiple large-scale projects within multiple functional departments.
Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management.
Creates custom solutions or advanced configuration options to solve operational or workflow issues.
FINANCE ESSENTIAL FUNCTIONS
Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.
Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning.
Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT.
Participates in professional development. Completes Individual Development Plan (IDP).
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No
ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL** **Travel specifications may vary by department**
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area Yes
Work Shift: 1 - Day (United States of America) Job Category: Non-clinical
