This position requires on-site work at 4 Winner's Circle, Albany, NY. You must be local to Albany, NY in order to qualify for this position.Summary of RoleThe Senior Application Analyst serves as a trusted advisor and subject matter expert for enterprise applications, partnering with business stakeholders to optimize technology solutions, improve business processes, and deliver measurable business value. Responsible for the support, enhancement, and continuous improvement of assigned applications, this role leverages technical expertise and business acumen to ensure technology solutions align with organizational objectives and operational needs.
Reporting to an IT Applications Manager, the Senior Application Analyst partners with business leaders and stakeholders to align technology solutions with operational and strategic objectives.
The Senior Application Analyst combines application expertise, business acumen, and consultative problem-solving skills to maximize the value of enterprise applications, drive continuous improvement, and deliver technology-enabled business outcomes. Acting as both a subject matter expert and strategic partner, this individual collaborates with stakeholders to identify opportunities for improvement and ensure enterprise applications effectively support organizational goals.
Essential Job Functions/ResponsibilitiesBusiness Partnership & Advisory- Develop collaborative partnerships with business leaders and stakeholders, providing consultative guidance on application capabilities, technology opportunities, and solution options.
- Gain a comprehensive understanding of business strategies, objectives, processes, and challenges.
- Partner with business units to identify opportunities to improve operational efficiency, enhance user experience, mitigate risk, and drive business value through technology.
- Translate business needs into actionable technology strategies, system enhancements, and process improvements.
- Facilitate alignment between business stakeholders and technical teams to ensure successful solution delivery.
- Promote the effective adoption and utilization of technology solutions across the organization.
Enterprise Application Ownership & Support- Act as the primary subject matter expert for assigned applications and business areas, partnering with stakeholders to maximize the value, effectiveness, and strategic alignment of technology solutions.
- Administer, configure, maintain, and support enterprise banking, lending, and business applications.
- Ensure application stability, performance, security, and reliability through proactive monitoring and issue resolution.
- Provide advanced troubleshooting and root cause analysis for complex business and technical issues.
- Act as the primary liaison with application vendors to manage support requests, incidents, upgrades, and enhancement opportunities.
- Support daily operations through application administration, end-user support, business analysis, and issue resolution to ensure system stability and effectiveness.
- Participate in an on-call support rotation as required.
Process Improvement & Solution Delivery- Partner with stakeholders to align application roadmaps, technology strategies, and enhancement priorities with business objectives.
- Identify, recommend, and implement technology solutions, process improvements, and workflow automation opportunities that enhance business performance and operational efficiency.
- Lead the execution of application enhancements and small-to-medium-sized technology initiatives.
- Participate in larger enterprise projects as a technical lead, subject matter expert, or business partner representative.
- Coordinate system testing activities, including functional, integration, regression, and user acceptance testing (UAT).
- Ensure all system changes comply with organizational change management policies and procedures.
- Collaborate with vendors and internal stakeholders to evaluate, implement, and optimize new functionality and system enhancements.
Team Collaboration & Mentorship- Serve as a mentor and resource to team members by sharing knowledge, expertise, and best practices.
- Support onboarding and knowledge transfer activities for new team members.
- Contribute to cross-training initiatives that improve team capability, operational continuity, and resiliency.
- Develop and maintain application documentation, workflows, procedures, standards, and operational practices.
- Collaborate with team leadership to identify opportunities for process improvement, knowledge sharing, and operational excellence.
- Foster a culture of collaboration, continuous learning, innovation, and business partnership within the Application Solutions department.
Continuous Improvement & Innovation- Stay informed on emerging technologies, industry trends, and vendor product roadmaps.
- Identify opportunities to modernize applications, improve system utilization, and enhance business outcomes.
- Champion technology solutions that enable organizational growth, efficiency, and digital transformation.
Minimum Job Qualifications:Education- Bachelor's Degree in Computer Science, Information Systems, Information Technology, or a related discipline; equivalent combination of education and experience may be considered.
Experience- Minimum of 5 years of experience supporting enterprise software applications within an Information Technology environment.
- Experience working within a banking, financial services, or similarly regulated environment preferred.
- Experience supporting core banking, lending, or related financial applications such as Fiserv DNA, MeridianLink, Temenos, or similar platforms preferred.
- Experience leading system enhancements, upgrades, testing initiatives, and vendor engagements preferred.
Knowledge, Skills & Abilities- Strong analytical and problem-solving abilities with a demonstrated ability to resolve complex business and technical challenges.
- Demonstrated ability to build credibility, communicate effectively, and influence stakeholders across business and technical teams.
- Strong understanding of business process analysis and continuous improvement methodologies.
- Ability to manage multiple priorities and initiatives within a dynamic environment.
- Commitment to continuous learning, collaboration, and customer service excellence.
Compensation: $91,134-$116,196, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
