5-7 years of experience in ecommerce fraud, security, or payments
Strong investigative skills and sound judgment
Familiarity with gambling and sports betting
Proficient in data visualization tools like Tableau or PowerBI
Excellent communication skills for clear decision-making
Ability to manage multiple projects simultaneously
Computer literate with MS Office proficiency
Responsibilities
Validate and verify customer documentation for account ownership
Review financial transaction histories including bank and credit card statements
Investigate fraud alerts from various prevention tools
Conduct in-depth analyses to support fraud scenarios
Build cases for disputed transactions on the platform
Create internal controls and generate incident reports
Analyze accounts to approve or reject withdrawals
Benefits
Competitive pay and benefits
Start-up culture with the backing of a secure global brand
Flexible vacation allowance
Unlimited PTO
Opportunities for internal growth and development
Full Job Description
What's the position?
We are looking for a well-rounded individual with experience in ecommerce fraud, security, or payments to roll up their sleeves and join us as one of our Senior Analysts. This role will report into the Payments & Fraud team and be responsible for enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player's interaction with our products, particularly around deposit, withdrawal, and verification journeys.
Senior Analyst will be responsible for validating and verifying customer documentation when further verification is necessary. As well as verification of account ownership.
Reviewing customers' financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.
Investigating fraud alerts generated by multiple fraud prevention tools and systems.
Perform in-depth analysis and prepare comprehensive investigative summaries to support and prove scenarios of fraud.
Perform in-depth analysis to build a substantial case for disputed transactions initiated on our platform.
Create and manage internal controls and generate incident reports.
Conducting account analysis and investigations to approve and reject outgoing withdrawals.
Completing routine documentation and case reports in accordance with company policies for management review.
Executing assigned tasks and daily workflow priorities as directed by team leads or supervisors.
Using company-provided tools and templates to analyze customer account activity and prepare standard summaries of findings.
Assisting with fraud monitoring activities under close guidance, ensuring compliance with operational protocols.
Managing high-volume transactional work while adhering to documented procedures and turnaround time expectations.
What are we looking for?
Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.
Previous work experience in Banking, payments, fraud, disputes, or casino industries (preferred).
Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions
Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.
Strong communication skills, including capacity to distill complex ideas and analyses into clear and tangible recommendations that drive decision making
Ability to manage numerous projects simultaneously at various stages of development
Experience with web-based data visualization tools, such as Tableau or PowerBI
Strong interpersonal skills
Knowledge and understanding of the rules and regulations of the gaming industry
The ability to adapt to changing priorities and to thrive in a face-paced work environment
Experience in troubleshooting and triaging complicated matters related to customer inquiries.
Candidates must be computer literate with experience in MS Office applications.
As we strive to give our customers the best possible experience, we operate at the speed of sports, so candidates must be prepared to work flexible hours to mirror the sporting schedule.
What's in it for you?We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits.
Start-up culture backed by a secure, global brand.
Flexible vacation allowance.
Unlimited PTO.
Internal growth and development.
About Hard Rock
Hard Rock is a chain of theme restaurants founded in 1971 by Isaac Tigrett and Peter Morton in London. In 1979, the cafe began covering its walls with rock and roll memorabilia, a tradition which expanded to others in the chain. In 2007, Hard Rock Cafe International (USA), Inc. was sold to the Seminole Tribe of Florida and was headquartered in Orlando, Florida until April 2018 when the corporate offices were relocated to Davie, Florida. As of July 2018, Hard Rock International has venues in 74 countries, including 185 cafes, 25 hotels, and 12 casinos.
