About the Role: The Senior Analyst, DC Systems & Processes is the functional and subject matter expert for processes and IT systems/applications used within the Oxford of Lyons (GA) distribution center, primarily the WMS/WCS systems. They provide first-line user support within the DC for all core business applications. The Senior Analyst, DC Systems & Processes continuously evaluates existing and proposed systems, processes, and technology, partnering closely with Oxford IT to determine what changes are needed to meet current and future business requirements. They serve as a key project leader for related projects in the DC.
Essential Job Functions- Subject matter expert on the processes and operational functions of the WMS, WCS, and their supporting applications and integrated technologies in use in the facility.
- Ensure all DC systems are functioning properly to support the business requirements of the Brands being serviced by the facility.
- Develop and document standards, policies, procedures for DC operations that are system-based.
- Provide first-line user support for system/process fails; analyze, identify cause, determine/act on solutions; escalate to/partner with Oxford IT when appropriate.
- Develop strong working relationships with the brands, including serving as a subject matter expert for processes by which the Brands interact/communicate with the distribution center; Collaborate with the Brands to identify new/changed business needs; identify and analyze options to deliver these requirements, make recommendations (including recommendations for how technology can meet these requirements), and assist in implementation.
- Collaborate with software/service providers to stay informed of new features/functionality that may benefit DC operations.
- Partner with Director of Distribution, DC Team, and Oxford IT in the identification and advocacy of prospective initiatives/projects (e.g., business cases, ROI)
- Play a key role in testing and release activities in partnership with Oxford IT and the business, managing User Acceptance Testing and training on new applications/functionality.
- Assist in training new DC users on hardware and software applications relevant to their position.
Education and Certifications, Experience and Skills, and Competencies- Bachelor's Degree in Industrial Engineering, Industrial Management, Information Science, or other field in conjunction with relevant experience
- Generally, 5+ years using enterprise IT applications in a distribution, manufacturing or other industrial environment.
- Experience using Warehouse Management and/or Warehouse Control systems.
- Systems support and incident response experience.
- Advanced analytical and problem-solving skills
- Ability to learn quickly
- Strong organizational skills
- Solid written and oral communication skills
SPECIAL CONSIDERATIONSPosition may require occasional remote work
What happens next?If you are interested in this opportunity please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.
