Position Summary...
What you'll do...
The Parts Escalation Support Specialist will be responsible for managing parts escalations from HVAC/R field-based technicians, providing order updates, and order entry. This role will also support improving lead times of parts to HVAC/R technicians by proactively sourcing parts from suppliers with improved lead times. Additionally, this role will drive cost improvement into the business by seeking lower cost items with same form, fit, and function.
Main Requirements
• 3 years Customer Service experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and other relevant software
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
Nice to have
• 2+ years of experience in a related field (such as procurement, logistics, or supply chain)
• HVAC parts experience
Main Responsibilities
Manage parts escalations from HVAC/R field-based technicians, providing order updates and order entry. Proactively source parts from suppliers with improved lead times to improve lead times for HVAC/R technicians. Drive cost improvement into the business by seeking lower cost items with same form, fit, and function.
Analyzes and ensures accuracy of information by creating maintaining and evaluating data comparing data with third party information budgets or actual results analyzing and researching risks or compliance concerns analyzing financial data key performance indicators and metrics evaluating trends and reviewing results for accuracy utilizing financial models plans and tools and conducting analyses for special and recurring projects.
Organizes data driven analysis and insights to help support business strategies by evaluating ongoing analytical needs serving as the analytics subject matter expert reporting databased insights in a uniform manner monitoring and reporting on business strategies collaborating with internal and external business partners to build a consistent and accurate strategy for using data driven insights and providing expert advice and guidance on the application of best practices.
Provides customer service and reporting in area of responsibility by providing reports and communicating results preparing information and supporting documentation supporting key business processes serving as an information resource providing guidance and recommendations based on defined policies and practices supporting relationships with key stakeholders to deliver solutions and support and resolving issues answering questions obtaining information and providing documentation.
Executes processes across different areas of the business to ensure efficiency and compliance by establishing timelines workflows and requirements supporting and developing training creating verifying and distributing necessary documentation for reviewing results managing and verifying functionality of key process and controls and loading appropriate information.
Supports customer requests and needs by utilizing analytical tools extracting and consolidating relevant data for reporting determining layout and formatting analyzing best delivery methods identifying root cause and solutions in all supported systems Demonstrates up to date expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy: and demonstrating and assisting others with how to apply these in executing business processes and practices.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Analytics, Statistics, or related field OR 2 years' experience in data analytics, project management, business, or relevant area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Analytics - Big Data, Data Analysis and Insights, Statistical Programming Language
Primary Location...
814 Respect Dr, Bentonville, AR 72716, United States of America
