TransUnion

Senior Analyst – Alternative Data

TransUnion • $90K — $110K *
Boca Raton, FL 33433In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent professional experience with 5+ years in customer-facing, operations, reporting management, or related roles.
  • Experience supporting customer integration projects and managing stakeholder relationships in a service-oriented environment.
  • Knowledge of banking, retail credit, consumer credit reporting, or related regulated industries.
  • Experience analyzing operational issues, identifying root causes, and implementing preventative solutions.
  • Salesforce CRM experience for customer and operational management.

Responsibilities

  • Support TransUnion's Alternative Data operations and day-to-day business functions.
  • Monitor the performance, health, quality, and integrity of Alternative Data Sources and Furnishers.
  • Serve as the primary internal point of contact for issues related to alternative data sources.
  • Investigate customer issues, determine root causes, and implement corrective actions to prevent recurring problems.
  • Partner with customers to audit reported data and ensure accurate, timely updates.
  • Deliver high-quality customer service by managing escalations and resolving operational challenges.
  • Build strong relationships with customers and stakeholders through proactive communication and problem-solving.

Benefits

  • Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
  • Company paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short and long term disability.
  • Adoption assistance and fertility planning coverage, caregiver support, and up to 12 weeks of paid parental leave.
  • 401(k) with employer match and Employee Stock Purchase Plan (ESPP), along with financial wellness resources.
  • Tuition reimbursement, flexible time off, paid time off for nonexempt employees, and up to 12 paid holidays per year.
Full Job Description

Team Overview

The Alternative Data team within Data Acquisition Services is responsible for supporting and managing TransUnion’s alternative data ecosystem, ensuring the quality, performance, and reliability of data sources and furnishers used across the organization. This team partners closely with customers and internal stakeholders to deliver accurate, compliant, and high-quality data solutions that support TransUnion's business objectives. This role reports to Director of Data Integration. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

  • Support TransUnion's Alternative Data operations and day-to-day business functions.
  • Monitor the performance, health, quality, and integrity of Alternative Data Sources and Furnishers.
  • Serve as the primary internal point of contact for issues related to alternative data sources.
  • Investigate customer issues, determine root causes, and implement corrective actions to prevent recurring problems.
  • Partner with customers to audit reported data and ensure accurate, timely updates.
  • Deliver high-quality customer service by managing escalations and resolving operational challenges.
  • Build strong relationships with customers and stakeholders through proactive communication and problem-solving.
  • Anticipate customer needs and recommend appropriate solutions that improve operational outcomes.
  • Support customer integration projects and work across teams to ensure successful implementation of data solutions.

Required Knowledge and Experiences

  • Bachelor's degree or equivalent professional experience with 5+ years in customer-facing, operations, reporting management, or related roles.
  • Experience supporting customer integration projects and managing stakeholder relationships in a service-oriented environment.
  • Knowledge of banking, retail credit, consumer credit reporting, or related regulated industries.
  • Experience analyzing operational issues, identifying root causes, and implementing preventative solutions.

Required Technical Skills

  • Salesforce CRM experience for customer and operational management.
  • Metro 2® credit reporting knowledge and experience.
  • Power BI and/or Tableau for reporting, dashboarding, and data analysis.
  • Strong analytical and computer skills with the ability to evaluate data quality and operational performance.
  • Proficiency using reporting tools, data management systems, and business applications to support operational processes.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

  • Experience working in highly regulated industries and compliance-driven environments.
  • Advanced customer service and escalation management skills.
  • Process improvement and operational optimization methodologies.
  • Data quality management and governance best practices.
  • Exposure to consumer credit reporting, alternative data, or financial services industries.

Benefits that support every part of your life:

At TransUnion, we design benefits to help youfeel well, do well, and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: Weve got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshortand longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, were here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare[redacted]membership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

TransUnion's Internal Job Title:

Sr Analyst, Data Integration

Company:

TransUnion LLC

About TransUnion

TransUnion is a consumer credit reporting agency. TransUnion collects and aggregates information on over one billion individual consumers in over thirty countries including "200 million files profiling nearly every credit-active consumer in the United States". Its customers include over 65,000 businesses. Based in Chicago, Illinois, TransUnion's 2014 revenue was US$1.3 billion.
Learn more about TransUnion
Size
10,200 employees
Market Cap
$10.5 billion
Industry
Finance & Insurance
Net Income
$343.1 million
Founded
1968
5 Year Trend
+11.7%
Revenue
$2.7 billion
NASDAQ
TRU
* Ladders Estimates

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