Motorola Solutions

Senior AI Product Manager (Hybrid)

Motorola Solutions$120K — $140K *
Allen, TX 75002In-Person
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or IT-related field
  • 5+ years in product management, program management, or team leadership
  • Experience with customer care operations
  • Knowledge of data science and predictive modeling
  • Strong communication and time management skills

Responsibilities

  • Develop the strategy and roadmap for AI projects
  • Analyze user feedback to prioritize product features
  • Track product metrics to inform improvements and ROI
  • Collaborate with global stakeholders for project delivery
  • Drive design and architecture for AI initiatives
  • Build awareness of solutions delivered to leadership
  • Identify AI use cases to enhance support efficiencies

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description
Department Overview
The Design and Tools (D&T) organization creates the foundational framework that allows our teams to perform when it matters most. As a core part of the Centralized Managed Support Operations (CMSO) context, this team focuses on improving agent efficiency and enhancing customer self-service. We build solutions that center on safety and security, ensuring that our systems support confident operational performance across the globe.
Job Description

At Motorola Solutions, everything starts with our people. We are seeking a Senior AI Product Manager to lead and drive the Artificial Intelligence & Automation value stream within D&T. In this role, you will own the end-to-end strategy, roadmap, and execution of the AI value stream, collaborating with business operations to translate user requirements into proactive solutions. Guided by our corporate mission of "Solving for safer," you will augment human capabilities by leading data scientists to build custom predictive and prescriptive machine learning models. By focusing on the "Assisted Experience," this role delivers cognitive shortcuts that handle the mundane, automate workflows, and optimize support efficiencies for our agents, fields, and partners.

Key Responsibilities:

Strategic Vision & Roadmap
  • Develop the overarching strategy, vision, and roadmap for all AI projects to achieve business objectives
  • Seek and analyze user feedback to prioritize features on the product roadmap based on impact and feasibility
  • Track key product metrics and analyze user behavior to inform product improvements and measure solution ROI


Cross-Functional Collaboration
  • Collaborate with global stakeholders to resolve conflicts and drive successful project delivery
  • Drive requirements, design, and architecture for AI projects in partnership with Salesforce and ServiceNow Product Managers
  • Build and communicate the value of delivered solutions to leadership while managing product launches


AI & Predictive Modeling
  • Identify and prioritize AI use cases in the customer care domain to elevate support efficiencies
  • Perform feature planning, prioritization, and execution for advanced automation capabilities
  • Develop AI project charters and statements of work (SOW) to obtain stakeholder buy-in for project initiation


Job Requirements:

Technical Expertise
  • Generative & Conversational AI to design and implement AI-powered features for customer-facing channels, including chatbots and virtual agents
  • Natural Language Processing (NLP) to apply sentiment analysis and topic modeling for trend detection and root cause identification
  • Cloud Computing to work with leading public clouds such as AWS, Google Cloud, or Azure
  • ServiceNow & Salesforce to leverage platform features and enhance the support workflow ecosystem


Professional Experience
  • Customer Care Operations to support a high-volume technical support organization and drive operational efficiency
  • Data Science Leadership to serve as a thought leader and guide teams building predictive and prescriptive ML models
  • Communication Skills to work effectively under pressure and present technical value to leadership
  • Time Management to prioritize tasks, multitask, and manage time effectively across functional groups


Target Base Salary Range: $120,000- $140,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-Hybrid

Basic Requirements
  • Bachelor's degree in Computer Science or an IT-related field
  • 5+ years of product management, program management, or team leadership experience
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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