About the RoleThe Senior AI Implementation Manager leads complex, high-impact client implementations of Posh's conversational AI platform for financial institutions. This role blends strategic project leadership, technical fluency, and stakeholder management to ensure successful, on-time deployments for credit unions and community banks.
Senior AI Implementation Managers operate with a high degree of autonomy, driving execution across ambiguous or large-scale projects while setting the bar for quality and process across the team.
What You'll Do- Lead large, complex, or high-visibility client implementations end-to-end, defining strategy, sequencing, and execution approach
- Anticipate risks early and proactively drive mitigation plans
- Ensure alignment across client and internal stakeholders at all levels, serving as a core partner to technical, product, and client success teams
- Influence decision-making on implementation approach and tradeoffs, and act as an escalation point for complex challenges
- Design and refine solution approaches alongside technical teams, including nuanced configurations and edge cases
- Drive efficiency within operating procedures and lead strong test case development prior to customer handoff
- Develop and update documentation quality and standards across projects
- Ensure implementations meet operational, compliance, and user experience needs specific to banking workflows, and advise clients on best practices
- Mentor and support other Implementation Managers
- Identify and drive opportunities to improve implementation processes, tooling, and documentation
What We're Looking For- PMP certification and/or MBA strongly preferred
- Proven experience managing complex, cross-functional, client-facing projects
- Strong technical aptitude; comfortable working with APIs, integrations, and system configurations
- Experience with conversational AI, IVR, or contact center technology a plus
- Prior experience with financial institutions (credit unions, community banks) strongly preferred
- Strong ability to influence without authority and drive alignment across teams
- Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders
- Ability to operate independently in ambiguous, fast-moving environments
What Success Looks Like- Complex implementations delivered successfully, on time, and within scope
- Strong client relationships and satisfaction throughout the implementation lifecycle
- Effective cross-functional collaboration and leadership across internal teams
