Job Profile:Applications Developer 3
Job Family:IT Applications
Time Type:Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications:Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Designs, develops, and troubleshoots moderately complex software and applications in support of establishing a sustainable institutional technological infrastructure.
Job Description:Enterprise Technology is building a new Agentic Operations team and is hiring two Senior Agentic Operations Engineers to help build this capability from the ground up. The team will develop and manage AI agents that monitor university systems, identify potential issues, and help resolve problems before they impact the ASU community.
As a member of this new team, you will help establish the tools, processes, and safeguards needed to use AI safely and effectively within ASU's technology environment. You will work across monitoring, automation, security, and AI-driven remediation, with a focus on building reliable and well-governed solutions.
This is an opportunity to shape a new capability at ASU. We are looking for experienced engineers who are comfortable with change, learn quickly, and enjoy solving complex problems. As the platform matures, you will help expand the ways AI can safely support university operations.
Position Salary Range: $78,000.00 - $120,000.00 per year; DOE.
Essential Duties:- Help build, deploy, and govern a platform of AI agents that monitor ASU's environment and, over time, help remediate issues safely.
- Contribute to the discovery and definition of the team's tooling, practices, standards, and operating model as a new group.
- Work across telemetry and detection (ingesting signals, modeling baseline health, tuning anomaly detection) and orchestration and remediation (secure execution, IAM/RBAC, human-audited runbooks, failsafe rollbacks), developing deeper emphasis in one area over time.
- Uphold and help define governance standards: role-based access control, audit logging, human-in-the-loop escalation, and reversible/rate-limited actions.
- Sequence automation responsibly up an autonomy ladder - starting with low-risk, reversible actions on low-blast-radius systems and earning broader autonomy as trust is proven.
- Serve as a peer reviewer for the other engineer's agent logic before any production deployment.
- Partner with system owners, security, and other teams to adopt agents safely across the environment.
- Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
- Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
- Collaborate across teams and actively participate in ET/ASU events and programs.
Desired Qualifications:- We do not expect every candidate to have all of the following. Strong generalists with depth in several of these areas are encouraged to apply.
- Hands-on experience with LLMs and/or agent-based systems and their operational risks.
- Strong programming skills in Python (async, typing, testing).
- Cloud infrastructure experience (AWS preferred) and infrastructure as code (OpenTofu/Terraform).
- Experience with observability and telemetry (metrics, logs, traces);
- familiarity with Datadog a plus.
- Experience in one or more of: time-series/anomaly detection or baseline modeling; or secure automation, IAM/RBAC, and safe automated remediation with rollback.
- Familiarity with SRE practices - SLOs, error budgets, incident management, on-call.
- Comfort operating in an ambiguous, discovery-oriented environment and helping define new practices.
- Demonstrated ability to model empathy, compassion, and emotional intelligence.
- Experience in a values-driven organization with a strong commitment to inclusion and belonging.
- Ability to cultivate a psychologically safe environment where all team members can thrive.
- ABOR only: Evidence of current employment in an Arizona Board of Regents Organization; ASU, U of A, or NAU.
Working Environment:- Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
- This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
Primary Location: SkySong - Scottsdale, AZ. This is a hybrid position with an expectation of three (3) days per week on-site. Candidates must reside in, or be willing to relocate to, the greater Phoenix metropolitan area.
*Please submit a cover letter that addresses the following:- Briefly explain your hands-on experience with LLMs/agentic systems and how you addressed operational risk or safety in those projects.
- How do you approach building and operating in an ambiguous, newly established team/environment?
- AI Disclosure: If you used generative AI tools to assist in drafting your application materials, please briefly disclose how you utilized them.
Driving Requirement:Driving is not required for this position.
Location:Off-Campus: Scottsdale
Funding:No Federal Funding
Instructions to Apply:Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
To be considered, your application must include all of the following attachments:
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
