Strong verbal and written communication skills for difficult conversations
Solid analytical skills for identifying trends and presenting findings
Ability to translate business needs into actionable technical requirements
Proficient in tools like SQL and data automation software
Demonstrated capacity to create processes from scratch
Responsibilities
Lead complex customer implementations autonomously across diverse specialties and products
Own strategic customer relationships throughout the implementation process
Analyze user behavior to identify product improvement opportunities
Create scalable processes and systems from the ground up
Drive team efficiency by designing and implementing operational tools and workflows
Collaborate with analysts for quality assurance and insightful reporting
Work with engineering to design and build customer-facing dashboards and tools
Benefits
Competitive compensation including salary and stock options
Annual budget for professional development and training opportunities
Office setup stipend for an optimized workspace
Comprehensive medical, dental, and vision health coverage
Flexible PTO for work-life balance and recharging
Provided meals and snacks to fuel productivity
Monthly fitness stipend to support wellness
Commuter benefits to ease transportation costs
401(k) plan to assist retirement savings
Full Job Description
What You'll Do
Lead complex, multi-stakeholder customer implementations autonomously - including new specialties, new products, and multi-site rollouts
Own strategic customer relationships during implementation end-to-end, including navigating challenging conversations and setting clear expectations
Identify high-impact product improvements by analyzing user behavior and customer outcomes; define, partner with eng/product to action, and measure results
Build new scalable processes, best practices, and systems from scratch - not just improving what exists, but creating infrastructure that outlasts your direct involvement
Drive automation and efficiency across the team by designing and implementing tools, workflows, and systems that reduce operational burden
Collaborate with our Operations Analyst team to support thorough QA/QC and develop insightful internal and customer-facing reporting
Partner with engineering to design and build dashboards, reporting, and tooling that drive decisions for customers and internally
What We're Looking For
4-6 years of experience in Consulting or Implementation, or a similar post-sales role
Track record of owning complex, multi-stakeholder implementations end-to-end - including accounts with enterprise, MSO, or health system dynamics
Highly effective verbal and written communication skills; able to own difficult customer conversations and build trust across diverse internal and external audiences
Strong analytical skills: able to identify trends across a customer portfolio, develop structured recommendations, and present findings to senior leadership
Experience translating business needs into actionable requirements for technical teams - and following through to delivery
Demonstrated ability to build processes and systems from scratch, not just execute defined playbooks
Proficient in efficiency tooling (e.g., SQL, Claude Code, Retool, or similar)
Ruthless prioritization and strong time management across a portfolio of concurrent high-complexity accounts
High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
Passion for helping healthcare organizations and colleagues
Nice to Haves
Experience working with or within MSO, PE-backed, or enterprise health system accounts
Familiarity with EHR systems (Epic, Athena, NextGen, ECW) or VOIP platforms (RingCentral, Twilio)
Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)
Prior experience in a health tech or AI company
Willingness to travel 4x per year for team offsites and customer onsite sessions
Benefits & Perks for Assorties
Competitive Compensation - Including salary and employee stock options so you share in our success.
Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
🥗 Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
