Job DescriptionPermitSF is a citywide initiative to modernize and streamline permitting processes across multiple departments through the phased launch of new permit types on the PermitSF Portal, business process redesign, and implementation of the OpenGov platform.
The Senior Administrative Analyst will play a critical role in supporting the continued rollout and adoption of new permit types and advancing the modernization of San Francisco's permitting system. The position will work closely with City departments to analyze and redesign business processes, translate business requirements into system configurations, support data and reporting needs, coordinate testing and implementation activities, and help departments adopt new processes and technology.
The positions report to the PermitSF Program Manager and will work closely with the PermitSF Modernization Project Manager, Director of PermitSF, and PermitSF Chief of Staff.
Important and Essential DutiesEssential duties of the position include but are not limited to the following:
- Conduct discovery sessions with departments to understand business needs, permitting requirements, operational challenges, and current workflows.
- Analyze and document permitting processes, identify inefficiencies, and recommend improved workflows and business processes.
- Advise departments on business process changes and requirements necessary to support successful PermitSF Portal implantation.
- Coordinate with departmental staff, technical leads, leadership, vendors, and other stakeholders across multiple City agencies.
- Work with permit agency stakeholders and the PermitSF Data Engineer to identify data needs and support the validation of data pipelines and models for permit tracking and reporting.
- Configure and validate OpenGov platform to support approved future-state permitting processes and permit requirements.
- Coordinate with vendor teams and departmental stakeholders to evaluate configuration, testing results, defects, feedback, and enhancement requests.
- Support training, communications, readiness activities, and user adoption related to PermitSF implementation.
- Track project milestones, deliverables, dependencies, testing, rollout schedules, and other implementation activities across multiple workstreams.
- Maintain project documentation, workflow documentation, dashboards, status reports, feedback logs, and change management materials.
- Monitor performance, identify implementation issues, and recommend and support ongoing process improvements.
- Support the launch of new permit types on the PermitSF Portal according to the project schedule.
QualificationsMinimum Qualifications- Possession of a baccalaureate degree from an accredited college or university.
- Three(3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.
Substitution:
- Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.
- Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.Desirable QualificationsDuring the selection process the following desirable qualifications may be used to identify applicants selected to become a job finalist.
- Experience in government operations, permitting systems, business process improvement or enterprise technology implementation.
- Experience with business process analysis, stakeholder engagement, and change management.
- Experience gathering and translating business requirements into technology solutions or system configurations.
- Familiarity with OpenGov or similar permitting, workflow, or enterprise technology platforms.
- Ability to translate technical concepts into clear and accessible information for diverse audiences.
- Experience working in agile or iterative project delivery.
- Strong project coordination, communication, and organizational skills.
- Experience working on complex, cross-functional projects involving multiple departments, stakeholders, or workstreams.
- Commitment to equity and customer service.
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates' qualifications. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.VerificationApplicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456
NoteFalsifying one's education training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Additional InformationHow to Apply:Applications for City and County of San Francisco jobs are
only accepted through an online process. Submit your application through this job ad.
- Select the "Apply Now" button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses ([redacted].org, [redacted].org, [redacted].com, [redacted].com, [redacted].org, [redacted].org, [redacted].org, [redacted].com, [redacted].org, [redacted].org, [redacted].org, [redacted].org, [redacted].edu, [redacted].info, and [redacted].com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.
Failure to receive this email means that the online application was not submitted or received.What else should I know?
Additional Information Regarding Employment with the City and County of San Francisco:- Information About The Hiring Process
- Conviction History
- Employee Benefits Overview
Questions: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Zoey Feng, by telephone at [redacted], or by email at [redacted].
