Summary:
The job requires in-depth "technical administration" experience and requires providing technical support for servers that host various types of applications for "Electronic Data Interchange" (EDI). Under general direction of the designated Manager, the candidate will be responsible for operations, architecture, and performance of the EDI landscapes. The candidate will serve as one of the primary contacts within the organization for the EDI Technical Administration and EDI Axway Support teams. If support isn't top-notch, the servers could crash or could have a bad performance. Such scenarios will directly impact Cencora's ability to process pharmaceutical orders. The candidate be responsible for proactively identifying opportunities to utilize the technology to solve technical and business problems.
Primary Duties and Responsibilities:
- Primary point of contact for all EDI Technical Administration issues related to the EDI environment.
- Will work closely with infrastructure teams (servers, network, storage, monitoring and so on) to troubleshoot and resolve problems.
- Interface with the EDI Delivery and EDI Service Management teams to effectively manage the workload.
- Actively manage the performance of the EDI landscape, including capacity planning and tuning.
- Coordinate with other EDI manager and vendors to ensure software consistency across the EDI landscape.
- Will participate in the IT Change Management process and validate/approval all EDI related changes.
- Keeps abreast of new developments and forecasts of future trends in the areas of EDI technology.
- Works with internal and external customers to understand their requirements in order to form a forward-thinking architectural vision for the infrastructure of the Company.
- Provide input on and support new projects affecting the EDI environments.
- Engage and interface directly with EDI as required for product support/questions.
- Defines solutions by identifying requirements and writing functional specifications; consults with technical subject matter experts.
- Advises on options, risks, costs versus benefits and impact on other business processes and system priorities; contributes to cost versus benefit measures.
Experience and Educational Requirements:
- Requires a BS Degree in Computer Science, Information Technology, or equivalent, as well as product-related Certification in EDI
- Minimum of twelve (12) years directly related and progressively responsible experience in leading architecture design, technical implementation and technical administration
- Mandatory experience in 24x7x365 support
- Must have experience with multiple EDI implementation lifecycles and production EDI infrastructure operations
- Product specialty: Requires experience with implementation, operating, and performance management of Sterling B2B Integrator, IBM Transformation Extender, IBM Transformation Extender Advanced, and other IBM B2B products. Additionally, experience in Lightwell, Axway B2B, Axway Secure Relay and other B2B products such as Connect:Direct will be valuable. Experience in Oracle Exadata is recommended but not mandatory
- Experience with RCA (Root Cause Analysis), monitoring and implementation of preventative measures, is mandatory. Ability to foster innovation and "out of the box" thinking while ensuring practical applications of the ideas
Other mandatory requirements:
- Ability to direct the formulation, definition and documenting of system architecture and objectives for assigned projects
- Solid understanding of business requirements and ability to prepare architectural specifications from which applications will be designed
- Ability to communicate effectively both orally and in writing
- Strong organizational skills
- Good analytical, conceptual and problem solving skills to evaluate business problems and apply technology knowledge to identify appropriate solutions
- Good interpersonal skills; effective team player
- Excellent discovery and active listening skills
- Good relationship building skills
- Ability to communicate effectively both orally and in writing
- Good group presentation skills
What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time
