Senior Adaptive Consultants work in partnership with clients and internal teams to ensure maximum value out of a client's Workday investment. The role is responsible for implementing Workday Post Production support initiatives across Workday Adaptive Planning modules(s), whether independently, as a team member, or in a leadership capacity. Senior Adaptive Consultants drive high client satisfaction through building relationships with clients and delivering impeccable customer service.
Responsibilities- Implement and configure Workday solutions for a global customer base. Design, configure, test, and deploy business requirements across multiple Workday Adaptive Insights modules(s) while remaining flexible to clients' changing needs.
- Conduct working sessions with clients to gather, understand, and analyze business requirements. Assess actual client needs and propose recommendations and/or alternative solutions to meet client goals. Advise clients on best practices, recognize, and recommend process improvements, and implement system enhancements.
- Lead, consult, execute, and prioritize conflicting demands on medium to high complexity projects across multiple, concurrent clients without supervision for area(s) of expertise.
- Frequently discusses, and can articulate to clients, lessons learned from previous client experience, Workday best practices, as well as Kognitiv's Point of View. Ensure customers understand and take advantage of Kognitiv and Workday best practices.
- Manage the project scope, quality, and timeline for area(s) of expertise. Provide guidance, instruction, direction, and coaching to team members. Review team members' work as necessary to ensure quality.
- Perform research on problems, identify the true cause, and present/implement corrective measures to the client. Seek opinions and feedback on alternative solutions from team members to solve client needs.
- Contribute to the organization's knowledge management repository through formal and informal avenues (ex: Q&A, documented deliverables, facilitation of Workday knowledge sharing sessions, regularly posting best practices, etc).
- Act as a mentor and coach for less experienced team members.
- Strive to innovate and suggest new approaches to deploy Workday efficiently and effectively.
- Gain an intermediate understanding of touch points, dependencies, and integration aspects across different Workday area(s).
- Meet key performance indicators set for this role (ex: utilization target, service level agreements, customer satisfaction scores, etc).
- Demonstrate Kognitiv's core value, "act like an owner", in all aspects of work.
Qualifications- 4+ years' experience leading and deploying Workday implementations, supporting Workday Post Production / AMS Services, or as a client of Workday.
- Deep knowledge of at least two Workday Adaptive Planning areas: Reporting & OfficeConnect, Sheet Modeling/Structure Modeling, Security, Integrations (Adaptive), or Integrations - Power of One.
- Ability to lead medium to large projects (acquisitions, phase X, etc) for the full project lifecycle in areas(s) of expertise- from initial scoping/planning, discovery, design, testing, and go live.
- Ability to be effectively and actively engaged on multiple, parallel projects of all sizes in both supporting and leadership roles.
- Ability to prioritize and organize work to ensure overall timeliness and quality standards with no supervision. Ability to effectively manage against timelines, deadlines, and goals.
- Demonstrated commitment and achievement to delivery excellence and client satisfaction; strong client focus with the ability to understand client needs and build relationships.
