2+ years sales or relevant work experience (preferred)
Understanding of communications technologies and data networking fundamentals
Knowledge of cable or telecommunications services
Experience educating consumers about products and services
Proven success in sales, prospecting or cold calling
Responsibilities
Support efforts to simplify and enhance the customer experience.
Meet or exceed monthly sales performance targets within assigned MDU portfolio.
Engage potential customers through door-to-door outreach.
Generate revenue by adding new Spectrum services to existing customers.
Respond to customer issues and ensure satisfactory resolution.
Maintain knowledge of competitors' activities and inform management of changes.
Attend sales meetings and training programs to improve sales results.
Complete documentation for sales activities accurately and timely.
Benefits
Flexible working hours, including evenings and weekends.
Opportunity for outdoor work and physical activity.
Engagement in a consultative sales approach to enhance customer relationships.
Access to ongoing training and development programs.
Full Job Description
Job Summary
Imagine making meaningful connections by helping people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50+ doors. Achieve this through door-to-door sales for Spectrum's connectivity services, using a consultative sales approach to meet customer needs and consistently achieve assigned sales performance targets.
Responsibilities
How You'll Make an Impact
Actively and consistently support all efforts to simplify and enhance the customer experience.
Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers.
Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
Maintain a well-informed knowledge base of competitors' activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
Collect and account for funds and provide receipts according to Company policy and guidelines.
Working Conditions
Spend approximately 80% of your time outdoors, walking door-to-door and lifting up to 20 pounds in various weather
Work variable hours, including evenings, weekends, split days off and holidays
Qualifications
What You'll Bring to Spectrum Required Qualifications
Education
High School Diploma or equivalent work experience
Experience
1+ years in sales or customer service
Preferred Qualifications
Experience
2+ years sales or relevant work experience
Skills
Understanding of communications technologies and data networking fundamentals
Knowledge of cable or telecommunications services
Experience educating consumers about products and services
Proven success in sales, prospecting or cold calling
