POSITION TITLE: Sr. Account ManagerLOCATION: U.S. (remote)20% - 30% travel is expected domestically and internationally when needed.Who We Are Looking For:As a
Senior Account Manager, you will manage key Pharma and CRO accounts, driving adoption, engagement, and growth. This role combines strategic account management with ownership of ongoing sales opportunities with a focus on renewals and net revenue retention and growth. It's a unique chance to be at the forefront of applying real-world patient data to accelerate clinical research and improve outcomes. You'll work closely with senior stakeholders-both internally and externally-while contributing directly to TriNetX's scalable growth.
What You Will Be Doing: - Manage a portfolio of named accounts, serving as the primary point of contact and trusted advisor for assigned clients.
- Drive adoption of TriNetX within member organizations, including onboarding, training, and integration into internal workflows.
- Drive account retention, expansion, and upsell by identifying new use cases and aligning TriNetX solutions to client needs.
- Build and maintain relationships across multiple key decision-makers and stakeholders at assigned accounts including clinical, medical affairs, and procurement contacts.
- Develop and execute account plans that define expansion strategy, relationship maps, and client success metrics.
- Coordinate with delivery, data management, and solutions teams to ensure client satisfaction and successful project outcomes.
- Champion customer interests internally and provide actionable feedback to improve products and processes.
- Track account health, renewal risks, and expansion opportunities in Salesforce CRM.
- Represent TriNetX at client meetings, advisory boards, and industry conferences relevant to assigned accounts.
What You Bring to TriNetX:- Bachelor's degree and 10+ years of experience in key account management, preferably in healthcare IT or pharmaceutical/CRO environments.
- Strong understanding of clinical trial processes and RWD/RWE applications.
- Demonstrated success in sales and account growth, with ability to negotiate and close renewals/add-ons.
- Exceptional communication and relationship-building skills across all organizational levels.
- Tech-savvy with the ability to learn and apply new tools quickly.
- Highly organized, detail-oriented, and skilled in problem-solving.
- Results-driven, accountable for short- and long-term goals, and comfortable working independently and collaboratively.
- Strategic thinker with a proactive, growth-oriented mindset.
- Willingness to travel internationally (20-30%).
Preferred:
- Experience managing accounts with real-world data, clinical trial technology, or SaaS data products.
- Background in clinical research, drug development, or medical affairs within a pharmaceutical or biotech client.
