Job title: Senior Account Manager

Reports to: Manager, Relationship Sales

Department: Plastiq Sales

Location: Remote

Grade: 19

About the Role:

The Senior Account Manager role is pivotal in strengthening and expanding Priority Technology Holdings' relationships with our existing Priority Payables customers and partners, particularly our working capital tool, Plastiq. You'll be responsible for ensuring their smooth onboarding, continued success and identifying strategic opportunities for growth.

Responsibilities:

• Serve as a strategic and trusted onboarding rep and advisor, driving results for a portfolio of mid-market to enterprise clients.
• Understand clients' executive priorities and identify opportunities where Priority's products and services can deliver incremental value.
• Collaborate with Sales, Product, Engineering, Compliance, and Marketing to ensure successful deployments lead to sustained customer value.
• Analyze, monitor, and interpret account performance.
• Improve internal business processes to enhance the customer experience.
• Conduct regular business reviews with both clients and internal stakeholders.
• Share external feedback with Product, Marketing, and Engineering teams to inform product development.
• Stay current with industry trends and develop a deep understanding of Payables customers and competitors.
• Provide content and thought leadership to support sales and close deals.
• Maintain timely and accurate records in Salesforce (within 1-2 business days) for all customer communications (emails, calls, texts).
• Represent Priority at industry events.

What Success Looks Like:

Success as a Senior Account Manager typically revolves around a combination of client satisfaction, revenue growth, strategic leadership, and strong internal collaboration.

• Acts as a trusted advisor to clients, not just a vendor.
• Maintains long-term partnerships with key clients.
• Aligns client goals with company offerings.
• Leads strategic planning for accounts to ensure long-term growth.

Candidate Requirements:

Required:

• 10 years of experience in Customer Success, Relationship Management, Operations, Consulting, or a related field, with a focus on mid-market and enterprise clients.
• Deep understanding of treasury and financial operations.
• Strong business acumen to assess client needs and drive outcomes.
• Excellent collaboration skills.
• Executive presence and strong communication skills.
• Proactive in improving existing tools and processes, and skilled at solving complex problems requiring executive-level thinking.
• Proven success in fast-paced, dynamic, and rapidly changing environments.
• Willingness and ability to travel.

Preferred:

• Experience with complex technologies; payments/Fintech experience highly preferred.
• Knowledge of Salesforce.
• Undergraduate Degree.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you'll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $115K-$145K + Commission plan
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women's health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we've built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).