At a GlanceThe Senior Account Manager is responsible for driving client satisfaction, retention, and revenue growth. This role requires strategic planning, data-driven decision-making, and cross-functional collaboration to deliver effective client solutions and exceed business objectives. The ideal candidate is a seasoned account management professional with strong leadership capabilities and a proven track record in the health system, marketing and patient acquisition space.
Where You'll BeThis is a remote position.
What You'll Do- Be directly responsible for driving client satisfaction, revenue growth and retention.
- Build strong multi-level customer relationships
- Use creative problem solving and develop strategies needed to help clients make informed decisions through a consultative sales approach.
- Utilize forecasting and business analytical skills to take advantage of opportunities and to expand relationships.
- Work closely with sales, product and marketing teams, to identify key strategies to maximize client accounts.
- Increase customer satisfaction, visibility, and client endorsement regarding the measurable results and tangible value of programs among key client stakeholders.
- Provide strategic guidance in the areas of patient acquisition and retention, market development, quality transparency including benchmarking & measurement, competitive differentiation. Assist with conducting competitive market analysis to help formulate go to market plans.
- Monitor campaign performance to identify performance risks and optimization opportunities, resolve live campaign issues, implement improvements, and ensure results are maximized.
- Assist internal stakeholders with reviewing and analyzing product / solution performance and client feedback to help guide the development, enhancement, and implementation of new products / solutions and develop new revenue growth opportunities.
- Serve as a key point of escalation for client issues, ensuring timely and effective resolution.
- Drive negotiations and value-driven presentations to grow and renew existing contracts. Partner with leadership and internal partners to achieve renewal goals.
- Facilitate new account launches, existing account maintenance, and all product enhancements.
What We're Looking ForRequired: - Bachelor's degree in Business, Marketing, or related field.
- 5-8 years of experience in account management within the health & wellness industry.
- Ability to effectively navigate and drive results in a highly complex, matrix environment
- Strong organizational & presentation skills.
- Demonstrated ability to message, position, and present information for maximum customer impact and influence.
- Strong negotiation, influencing, collaboration.
- Knowledge of marketing and patient acquisition strategies in health systems.
- Knowledge of the healthcare landscape
- Experience with managing health system accounts
- Project management-oriented organizational skills.
- Act as a collaborative worker and foster a positive work environment.
- Creative analytical and problem-solving skills.
- Ability to adapt to a fast paced environment.
- Committed to continuous learning, with a strong interest in applying AI tools to streamline processes and improve productivity."
- Willingness to travel (25%).
Preferred:- Experience working in digital health, health systems, patient acquisition or healthcare technology sectors.
- Familiarity with CRM software and account management platforms.
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.- Starting Salary: $100,000 - $110,000
*Note actual salary is based on geographic location, qualifications and experience - Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Pharmacy Benefits
- Income Protection Plans
- Pet Services Plans
- Mental Health Support
- Wellness Coaching
- HSA- Health Savings Account
- Commuter Benefits
- Gym & Fitness Center Discount Program
Hiring Timeline NoticeTHIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY 01/31/2027.#LI-Hybrid
