Bachelor's degree in Marketing, Communications, Events, or related field, or equivalent experience.
5+ years in account management or client services within a digital marketing or creative agency, with 2+ years leading client programs.
Proven ability to manage multiple concurrent programs with precision.
Experience mentoring junior account team members.
Skilled in writing creative briefs, developing SOWs, and managing budgets.
Deep understanding of agency workflows and cross-department collaboration.
Proficiency in Microsoft Office; familiarity with project management tools like ClickUp or Hubspot preferred.
Responsibilities
Serve as the primary contact for clients, managing communication and program delivery.
Collaborate with Account Director to develop and execute client strategies.
Build strong relationships with mid- to senior-level client counterparts.
Lead client meetings, managing agendas and follow-ups.
Anticipate and resolve client concerns, escalating when necessary.
Identify growth opportunities within assigned accounts.
Oversee end-to-end execution of programs, ensuring alignment with client expectations.
Benefits
Opportunity for professional growth toward the Account Director role.
Collaborative work environment with a focus on mentorship.
Engagement in networking and industry relationship-building activities.
Flexible work arrangements with options for remote work.
Participation in diverse projects across creative, production, and events.
Full Job Description
Job Description
Senior Account Manager (Brand Revolution)
The Senior Account Manager leads the delivery of client programs across Brand Revolution's creative, production, and event services. Partnering closely with an Account Director, this role owns day-to-day client relationships and program execution - ensuring every project is delivered on time, on budget, and to the agency's uncompromising standards of excellence.
Senior Account Managers are trusted advisors to clients and leaders within the accounts team, combining strategic thinking with operational rigor, guiding Account Managers and Coordinators, and building toward the Account Director role.
Reports to: Account Director
Key Responsibilities:
Client Management
Serve as the primary day-to-day point of contact for assigned clients, owning communication, documentation, and delivery across their programs.
Partner with the Account Director and SVP of U.S. Accounts to develop and execute client strategies that align with business objectives.
Build trusted relationships with mid- to senior-level client counterparts, speaking confidently to both client and agency leadership.
Lead regular client status meetings and program reviews, owning agendas, decisions, action items, and follow-ups.
Anticipate risks and client concerns, resolving them directly where possible and escalating to the Account Director or SVP of U.S. Accounts with clear context and recommended solutions.
Identify opportunities to grow assigned accounts through new projects, expanded scopes, and additional services.
Project & Program Management
Own the end-to-end execution of assigned programs, including creative campaigns, events, media, and production deliverables.
Write complete creative and job briefs, working with clients to close information gaps before work begins.
Oversee timelines, deliverable schedules, budgets, and status reports across multiple concurrent programs, ensuring accuracy and visibility for clients, internal teams, and agency leadership.
Ensure deliverables align with client expectations, scope, and budget, and manage scope changes proactively.
Lead collaboration with internal departments (Creative, Strategy, Production, Media, and Accounting) to keep workflows moving, resolve issues, and ensure brand consistency.
Lead post-project reviews, capturing learnings and applying improvements to future work.
Ensure all work adheres to Brand Revolution's established processes, templates, and quality standards, and model them for the team.
Team Leadership & Collaboration
Supervise, mentor, and develop Account Managers and Account Coordinators on a day-to-day and project basis.
Delegate clearly, set expectations, and hold the team accountable for deadlines and documentation.
Lead brainstorming sessions, creative reviews, and strategic discussions for assigned programs.
Provide clear, constructive feedback to creative and production teams, ensuring work meets client objectives before it is shared.
Foster a positive, solutions-oriented approach to teamwork, communication, and problem-solving.
Commercial & Financial Management
Own the development of SOWs and budgets for assigned programs, working with agency teams to clearly capture scope and expectations.
Manage program budgets to protect profitability and adherence to approved scopes, reporting on financial health to the Account Director and SVP of U.S. Accounts.
Manage reconciliation and invoicing processes as outlined in approved SOWs.
Oversee vendor contracts and payments for assigned programs.
Identify opportunities for efficiency improvements, added value, and organic revenue growth within existing client programs.
Agency Contribution & Market Insight
Represent Brand Revolution's values and approach in all client and internal interactions.
Drive continuous improvement by identifying and implementing ways to enhance client experience, workflows, and internal processes.
Actively participate in networking and industry relationship-building.
Develop toward the Account Director role through increasing ownership of account strategy, growth planning, and team leadership.
Qualifications & Experience
Bachelor's degree in Marketing, Communications, Events, or a related field - or equivalent practical experience.
Minimum of 5 years' experience in account management or client services within a digital marketing, creative, events, or video production agency environment, including at least 2 years leading client programs and managing mid- to senior-level client relationships.
Proven ability to lead multiple concurrent programs with accuracy and attention to detail.
Experience supervising or mentoring junior account team members.
Experience writing creative briefs, building SOWs and budgets, and managing program profitability.
Deep understanding of agency workflows and cross-department collaboration.
Proficiency in Microsoft Office Suite; experience with project management systems such as ClickUp, Google, or Hubspot preferred.
Valid U.S. Driver's License and Passport.
Ability to work three days per week in the Cedar Park, Texas office or Denver, Colorado office.
Ability to travel domestically and internationally for client events, meetings, and site visits.
Knowledge, Skills & Abilities
Confident, polished communicator, verbally and in writing, with both client and agency leadership.
Exceptional organizational and time management abilities across multiple programs.
Sound judgment and the ability to make decisions and solve problems independently.
Calm and adaptable under pressure, setting a steady tone for the team.
Leadership presence, with the ability to delegate, coach, and give constructive feedback.
Strategic mindset with a practical understanding of brand, creative, video, and event production processes.
Preferred: Experience with video, fabrication, or live event production.
Preferred: Experience in a full-service agency environment.
Physical Requirements
Ability to sit, stand, walk, kneel, and use computer equipment for extended periods.
Must have reliable transportation for in-office and off-site work.
