7-10 years of experience in customer service and/or sales in the P&C insurance industry
Strong interpersonal and communication skills via phone or email
Superior listening skills with a focus on question-based selling
Self-directed with effective decision-making and time management abilities
Proficient in PC skills and knowledge of AMS360 insurance software
Professional designations preferred
Responsibilities
Proactively manage an assigned book of business as the primary client relationship manager
Handle inquiries regarding insurance coverages, policy changes, and general questions
Process billing, service, and endorsement requests along with necessary paperwork
Act as a liaison between customers and carriers to foster beneficial relationships
Manage renewal processes, reviewing loss information and negotiating pricing when necessary
Maintain knowledge of company systems and offerings
Benefits
Company paid life insurance, long-term and short-term disability
Medical, dental, vision, and FSA/HSA plans
401(k) with company match
Voluntary benefits including critical illness and accident insurance
Generous PTO
Supportive team environment
Full Job Description
The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Senior Account Manager to join our team. This position will report to our agency located in Uniondale, NY. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.
Responsibilities:
Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance
Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business
Handle billing, service and endorsement requests and process necessary paperwork associated with requested
Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship
Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary
Maintain knowledge of all company systems and offerings
Qualifications:
High Schol degree required
7-10 years of experience in customer service and/or sales in the P&C insurance industry
Strong interpersonal skills and ability to effectively communicate via phone or email
Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
Self-directed with good decision making and time management skills
Proficient PC skills; knowledge of insurance software including AMS360
Professional Designations preferred
Benefits:
Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
