Senior Account Manager, Institutional Trust
Role Summary
As a Senior Account Manager within Institutional Trust, you will serve as a key member of the Client Service Team supporting large institutional asset owner clients, including corporations, insurance companies, public funds, foundations, endowments, and not-for-profit healthcare organizations.
In this client-facing role, you will manage day-to-day client-directed cash, foreign exchange, and trade activity while serving as a trusted resource for clients and internal partners. You will resolve transaction-related inquiries, provide expertise and training on Northern Trust’s transaction initiation platform, and coordinate across internal teams and external providers to deliver a high level of client service. You will also play an important role in identifying process improvements and managing operational risk associated with client-directed activity.
Major Duties
- Serve as a primary point of contact for client-directed cash, foreign exchange, and trade activity.
- Manage and resolve client and internal inquiries related to transaction activity, including transaction confirmations, issues, and exceptions.
- Review client cash balances and coordinate the resolution of exceptions resulting from client-directed activity.
- Partner with the broader Client Service Team, internal business areas, clients, and external vendors to facilitate accurate and timely transaction execution.
- Serve as a subject matter expert on Northern Trust’s online transaction initiation platform, providing guidance, demonstrations, and training to new and existing clients.
- Develop, maintain, and enhance client-specific procedures to support effective service delivery and risk management.
- Develop a strong understanding of assigned clients and build trusted relationships with key client contacts.
- Proactively identify opportunities to improve processes, controls, and the overall client experience.
- Participate actively in internal Client Service Team meetings and client meetings as needed.
- Identify, escalate, and manage risks associated with client-directed activity to protect both clients and Northern Trust.
Qualifications & Experience
- 2–3 years of experience in financial services, trust/custody, accounting, or a related field, with client servicing experience.
- Strong knowledge of trust and custody operations, securities, and financial services.
- Strong client service, communication, and relationship management skills.
- Strong analytical and problem-solving skills with the ability to identify and resolve client issues.
- High attention to detail with the ability to manage operational and transaction-related risk.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to collaborate effectively across client service, operations, and other internal partner teams
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Salary Range:
$74,200 - 126,200 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
